ENTRY LEVEL SUPPORT DESK (SALESFORCE IS A PLUS)
: Job Details :

We are a healthcare technology company and are looking to add a Entry Level Support Desk to our team!

Responsibilities:

• Provide top-notch customer service via phone, email, chat, and virtual meetings.
• Resolve customer issues promptly and effectively.
• Offer clear and accurate responses, ensuring minimal touchpoints.
• Document interactions in Salesforce, maintaining high-quality data.
• Identify and address challenges in product support and service workflows.
• Resolve cross-departmental issues as needed.
• Follow all departmental procedures and processes.

Requirements:

• Associate degree required.
• 2+ years in customer service / support desk experience
• Strong written and verbal communication skills.
• Skilled in problem analysis and resolution.
• Proficient with computers and quick to learn new software.
• Salesforce experience preferred.
• High technological proficiency.
• Ability to multi-task under pressure and adapt to a fast-paced environment.

Additional Info:

• Pay Range: $25-$30/hour
• Schedule: M-F, 8:30am-5:00pm
• Location: 100% onsite

Perks/Company Culture: Great company culture. Great mission and vision. Cater in breakfast on Monday mornings. Fun office team with group outings, potlucks, holiday parties (to name a few) . There is room for growth within their organization! They love new ideas (very collaborative team).

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. To the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.