- Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software
- May coach and provide guidance to less-experienced professionals
- Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
- Provides remote support access through desktop mirroring and other remote access applications for worldwide sites
- Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure
Requirements TS/SCI with poly required
- Bachelor of Science
- 5 years of related experience may be substituted for a degree.
- Customer Service
- ServiceNow Ticketing System
One of the Following Certifications Required:
- A+
- Network+
- CCNA Security
- CySA+
- GICSP
- GSEC
- Security+
- CND
- SSCP
- CASP
- CCNP Security
- CISA
- CISSP
- GCED
- GCIH
- CCSP
Benefits
Health & Life Insurance Dental Insurance Disability Insurance 401K Retirement Plan with Matching Tuition Assistance Vacation and Sick Leave Hiring Bonuses Referral Recruitment Program