Location: Norwell,MA, USA
Our Environmental Customer Service Representative is responsible for the support of Clean Harbors Technical Services, working under direct supervision.
* Health and Safety is our #1 priority and we live it 3-6-5!
* Competitive wages
* Comprehensive health benefits coverage after 30 days of full-time employment
* Group 401K with company matching component
* Opportunities for growth and development for all the stages of your career
* Generous paid time off, company paid training and tuition reimbursement
* Positive and safe work environments
* Ensures Health and Safety is the number one goal by following policies, processes, and acting in a safe manner at all times
* Plays an active role in promoting teamwork, ownership, premier customer service and quality within the organization
* Provides exceptional customer service when managing customer inquiries and service needs via phone, email, and online platform
* Ensures timely resolution to any customer issues
* Accomplishes detailed and thorough order management tasks inclusive of account setup, waste profile, routing, pricing, PO issues, invoice issues, etc.
* Possesses knowledge and ability to promote all Clean Harbors services
* Interacts with sales and operations personnel to ensure they have knowledge on customer feedback/service issues
* Effectively manage all accounts, inclusive of proactive and reactive calling in accordance with department procedures
* Responsible for the data integrity of the proactive call and milkrun program
* Specific tasks assigned by management
Central Customer Service activities include, but not limited to:
* Account setup/modifications
* Profile creation
* Quoting/Agreements
* Scheduling
* Order management
* Resolve compliance issues
* BS/BA in Business or Environmental Science preferred
* Strong verbal and written communication skills
* Strong organizational/time management skills
* Strong problem-solving skills
* Detail oriented
* Flexibility
* Ability to handle multiple tasks simultaneously
* Proficient in Windows Office-based applications
Join our team today! To learn more about our company, and to apply online for this exciting opportunity, visit us at www.cleanharbors.com/careers
Clean Harbors is the leading provider of environmental, energy and industrial services throughout the United States, Canada, Mexico and Puerto Rico. Everywhere industry meets environment, Clean Harbors is one-site, providing premier environmental, energy and industrial services. We are solving tough problems through innovation and proven methodology - come be part of the solution with us.
We thank all those interested in joining the Clean Harbors team; however only those that complete the online application and meet the minimum job qualifications will be considered for this role.
Clean Harbors is a Military & Veteran friendly company.
* CH
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