Our Environmental Customer Service Representative is responsible for the support of Clean Harbors Technical Services, working under direct supervision.
- Health and Safety is our #1 priority and we live it 3-6-5!
- Competitive wages
- Comprehensive health benefits coverage after 30 days of full-time employment
- Group 401K with company matching component
- Opportunities for growth and development for all the stages of your career
- Generous paid time off, company paid training and tuition reimbursement
- Positive and safe work environments Responsibilities
- Ensures Health and Safety is the number one goal by following policies, processes, and acting in a safe manner at all times
- Plays an active role in promoting teamwork, ownership, premier customer service and quality within the organization
- Provides exceptional customer service when managing customer inquiries and service needs via phone, email, and online platform
- Ensures timely resolution to any customer issues
- Accomplishes detailed and thorough order management tasks inclusive of account setup, waste profile, routing, pricing, PO issues, invoice issues, etc.
- Possesses knowledge and ability to promote all Clean Harbors services
- Interacts with sales and operations personnel to ensure they have knowledge on customer feedback/service issues
- Effectively manage all accounts, inclusive of proactive and reactive calling in accordance with department procedures
- Responsible for the data integrity of the proactive call and milkrun program
- Specific tasks assigned by management Central Customer Service activities include, but not limited to:
- Account setup/modifications
- Profile creation
- Quoting/Agreements
- Scheduling
- Order management
- Resolve compliance issues Qualifications
- BS/BA in Business or Environmental Science preferred
- Strong verbal and written communication skills
- Strong organizational/time management skills
- Strong problem-solving skills
- Detail oriented
- Flexibility
- Ability to handle multiple tasks simultaneously
- Proficient in Windows Office-based applications Join our team today! To learn more about our company, and to apply online for this exciting opportunity, visit us at www.cleanharbors.com/careers Clean Harbors is the leading provider of environmental, energy and industrial services throughout the United States, Canada, Mexico and Puerto Rico. Everywhere industry meets environment, Clean Harbors is one-site, providing premier environmental, energy and industrial services. We are solving tough problems through innovation and proven methodology - come be part of the solution with us. We thank all those interested in joining the Clean Harbors team; however only those that complete the online application and meet the minimum job qualifications will be considered for this role. Clean Harbors is a Military & Veteran friendly company. *CH #LI-BP1