Environmental Services / Custodial Operations Manager 2
: Job Details :

Unit DescriptionAre you seeking a rewarding and challenging career that allows you to make a difference? Work for a company that cares for its people and offers opportunities for personal growth.Sodexo is seeking a 1st shift, Environmental Services / Custodial Operations Manager 2 for Hillcrest Medical Center located in Tulsa, Oklahoma. Hillcrest Medical Center is a 656-beds hospital among Oklahoma's most widely respected and acclaimed hospitals, offering extraordinary care and a multitude of services in many areas including the state's largest dedicated heart hospital.Our Sodexo Healthcare Environmental Services/Housekeeping teams work to direct housekeeping operations at healthcare client locations, partnering with them to deliver innovative solutions. These teams also have responsibility for driving client satisfaction by providing stellar customer service via effective communication with all levels of hospital staff, as well as follow-through with action items that impact both client and patient satisfaction. At Sodexo Healthcare, patients are the heart of everything we do. Our ability to create a clean, healthy and comfortable environment for hospitals is key to the full patient experience.The successful candidate will:be responsible for driving client and patient satisfaction scores;provide a clean and safe environment for patients, visitors and staff and work closely with the Infectious Control department;work with the Environment of Care Committee and Infection Prevention Director;effectively manage the Unit Operating System;support a diverse and inclusive workforce.Is this opportunity right for you? We are looking for candidates who:have experience leading and managing a team and is a leader who develops and motivates a team to exceed the expectations of clients and customers in service and the technical execution of a healthcare housekeeping system;have experience driving customer service and/or guest satisfaction results in a healthcare environment;possess strong leadership skills and can work independently to drive program compliance and reach project target dates of completion;can analyze data, present and effectively communicate to all levels within the organization related to training, leading hospital committees and change management;have experience effectively managing projects within agreed upon timelines;are results and safety driven;have in-depth knowledge of housekeeping systems and procedures;have experience with vendor and contract management, as well as union and contract negotiations;have experience improving patient satisfaction, and driving full compliance to HCAHPS, local, state and Joint Commission standards;have 3-5 years previous custodial/housekeeping or similar management experience, in a hospital, healthcare experience preferred but not required;have strong financial acumen and budget management experience;can multi-task and set priorities;are proficient with computers and other technology;the ability to speak Spanish will assist in managing this workforce;ability to work 1st shift; Monday - Friday; with some rotating weekends/holidays.Sodexo offers a full array of benefits including paid time off, holidays, medical, dental, vision, 401K and access to ongoing training and development programs, tuition reimbursement, plus health and wellness programs.Qualifications & RequirementsBasic Education Requirement - Associate's Degree or equivalent experienceBasic Management Experience - 2 yearsBasic Functional Experience - 2 years of work experience in Housekeeping, Environmental or Custodial ServicesSodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.#J-18808-Ljbffr