Location: Boston,MA, USA
Description:
About Us
At Mass General Brigham Digital, we pride ourselves on our ability to create maximum strategic, clinical, and operational value from established and emergent technologies for our patients, care teams, researchers, and employees. Digital health will not only enhance the equity and efficiency of healthcare delivery, but it will also help make medicine more personalized and precise. We recognize that increasing value and continually improving quality while maintaining an inclusive focus are essential to organizational excellence, and we invite you to join us on this journey. The work we do in Digital is a strategic imperative, and there is a strong and growing understanding of how together we will transform Mass General Brigham in innovative and impactful ways. The Applications Analyst II provides design, development, testing, implementation and ongoing maintenance of new and existing software applications. This role provides training and support to end users.
The Opportunity
Epic Application Analyst II OpTime/ClinDocs/ASAP MGB Application Analyst II Mass Eye and Ear
Applications Analyst II will report to the Manager of clinical Applications the analyst will work closely with Mass Eye and Ear, MEEA, and other Mass General Brigham sites as determined by leadership; clinical and operational leadership, business owners, stakeholders, project managers, and/or end-users to support business/clinical needs. As a full time member of the Mass Eye and Ear Applications Support team, the analyst will be responsible for supporting the various needs required for implementation, management, project planning, and support of the Mass General Brigham Epic Op-Time, ClinDoc, and ASAP applications and the integration with upstream and downstream systems. In addition, this individual will assist in supporting users and initiatives related to the site operations and workflow optimization within Epic. They may also support other site-managed systems as required. The CBA Application Analyst Op-Time/ClinDoc/ASAP is hybrid but will require onsite presence across the Mass Eye and Ear family as well as other MGB locations as needed for projects and programs.
Principal Duties: Develops and executes test plans and performs other software quality assurance tasks. Trains end users on the operation of software applications. Develops end user documentation. Provides ongoing support of the software applications by identifying and resolving issues and escalating as needed for timely resolution. Provides high quality, customer-focused services. Runs reports, updates tables and performs other tasks associated with the ongoing operation of the software environment. Participates in regular team meetings to discuss team activities, issues and updates. Uses the Mass General Brigham values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration
Qualifications:Qualifications
Epic experience in Clinical application is required
Bachelors Degree required 5+ years of healthcare information technology experience A combination of education and experience may be substituted for requirements
Skills and Abilities:
Experience in the development, support or operation of software applications in a healthcare setting Excellent oral and written communication skills Strong interpersonal skills to effectively communicate with both technical and non-technical staff Demonstrated analytic and problem-solving skills Ability to learn quickly Knowledge of Microsoft Office 365 and other popular office productivity solutions
Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under the law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment.
Primary Location MA-Boston-MGH 243 Charles
Work Locations MGH 243 Charles 243 Charles Street Boston 02114
Job Business and Systems Analyst
Organization Mass General Brigham
Schedule Full-time
Standard Hours 40
Shift Day Job
Employee Regular
Job Posting Oct 7, 2024