Location: all cities,NY, USA
* Configure Epic Home Health application settings.
* Provide training and support users on Epic Home Health module and Remote Client application functionality.
* Provide application troubleshooting support for the application(s).
* Resolve the issue, forward it to the correct group for remediation, or escalate it to the vendor if required.
* Assist with determining how the Epic 2017 upgrade or new components can best meet the needs of the users.
* Analyze business/clinical needs and requirements.
* Evaluate the operational workflow that is applied to the system.
* Create system specifications from user requirements.
* Create test plans and test new systems, version upgrades, and any system modification.
* Document all outcomes of testing.
* Create Epic Reporting Workbench Reports based on reporting needs.
* Monitor application issues and evaluate issues as they arise.
* Write and maintain accurate and current documentation regarding application(s) supported by the team.
* Provide timely, effective, and professional customer support.
* Work with the help desk and support personnel on escalated issues to identify problems and resolve them.
* Analyze necessary application modifications and work with the appropriate associate or the vendor to coordinate the modification.
* Contact vendor to report escalations and obtain assistance with solving issues.
* Assist with the coordination of vendor activities including software installation..
* Associate's roles may differ depending on the project, however, their position and title remains the same.
* Qualifications: Application implementation, troubleshooting, and support; Application testing; Related clinical or business experience; Bachelor's degree or equivalent experience.