Equal Opportunity Assistant
: Job Details :

SummaryAs an EEO Assistant, you will perform a wide range of administrative duties in support of office staff to include answering phones, greeting walk-in customers, preparing/reviewing correspondence, and utilizing Microsoft Office applications and internal VA software programs. The incumbent applies competent care, sound judgement, skill, and professionalism. The duties below reflect those at the full performance level. Applicants at lower levels will perform the same duties in a developmental role.Learn more about this agencyHelpOverview* Accepting applications* Open & closing dates12/19/2024 to 12/23/2024This job will close when we have received 150 applications which may be sooner than the closing date. Learn more* Salary$44,117 - $63,733 per yearSalary shown is Rest of the U.S. pay scale. Actual salary to be determined upon selection.* Pay scale & gradeGS 6 - 7* HelpLocations2 vacancies in the following locations:* North Little Rock, AR* Houston, TX* Remote jobNo* Telework eligibleYes-as determined by the agency policy.* Travel RequiredOccasional travel - You may be expected to travel for this position.* Relocation expenses reimbursedNo* Appointment typePermanent* Work scheduleFull-time* ServiceCompetitive* Promotion potential7* Job family (Series)* 0361 Equal Opportunity Assistance* Supervisory statusNo* Security clearanceOther* Drug testNo* Position sensitivity and riskNon-sensitive (NS)/Low Risk* Trust determination process* Suitability/Fitness* Financial disclosureNo* Bargaining unit statusNo* Announcement number705-ORMDI-12644799-25-ZG* Control number824858600HelpThis job is open to* Federal employees - Competitive serviceCurrent or former competitive service federal employees.* Federal employees - Excepted serviceCurrent excepted service federal employees.* Internal to an agencyCurrent federal employees of this agency.* Career transition (CTAP, ICTAP, RPL)Federal employees who meet the definition of a surplus or displaced employee.* Veterans* Individuals with disabilities* Military spouses* Peace Corps & AmeriCorps Vista* Land and base managementCertain current or former term or temporary federal employees of a land or base management agency.Clarification from the agencyThis announcement is open to: Current and former Federal Employees (Career/Career Conditional), VEOA eligible, Schedule A eligible, 30% Disabled Veterans, Military Spouses, Interchange eligible, Land Management eligible, Peace Corps eligible, and those eligible under ICTAP/CTAP.HelpDuties* Prepare EEO correspondence in VA software database E2 for distribution to Equal Employment Opportunity Commission (EEOC) as well as regional counsel.* Maintain sensitive data in VA software database E2 on a daily basis ensuring accuracy of manual data entry into the system.* Review for accuracy correspondence in the EEO complaint process through the use of stored letters in the automated tracking system.* Correspond with internal and external customers via walk-in, phones as well as Microsoft Office programs.* In some instances, serve as liaison to vendors when ordering supplies, submitting requests for copies, EEO files and submissions via electronic filing with EEOC.* Trained in timekeeper functions and other administrative areas such as travel.HelpRequirementsConditions of Employment* You must be a U.S. citizen to apply for this job* Selectees are subject to a background/suitability investigation* Selective Service registration is required for males born after 12/31/1959* A probationary period may be required for employees and supervisorsQualificationsSpecialized Experience:To qualify for this position, applicants must meet all requirements by the closing date of this announcement.Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.* To qualify for this position at the GS-6, applicants must have one year of specialized experience equivalent to at least the next lower grade (GS-5) in the normal line of progression for the occupation of Management and Program Analyst. Specialized experience is defined as work that involves: (1) Tracks records and correspondence for an office; (2) Performs regular work with Microsoft Office products or similar software platforms; (3) Corresponds regularly with internal and external customers verbally and in writing.* To qualify for this position at the GS-7, applicants must have one year of specialized experience equivalent to at least the next lower grade (GS-6) in the normal line of progression for the occupation of Management and Program Analyst. Specialized experience is defined as work that involves: (1) Maintains records and correspondence for an office; (2) Performs regular work with Microsoft Office products or similar software platforms; (3) Corresponds time sensitive information with internal and external customers; (4) Provides administrative support to staff in an office setting.The Office of Personnel Management's group coverage qualification standards, associated individual occupational requirements (IOR), and individual qualification standards covering white collar occupations in the Federal competitive service can be found here.Time-In-Grade Requirement:Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-6 position you must have served 52 weeks at the GS-5. For the GS-7 position you must have served 52 weeks at the GS-6. The grade may have been in any occupation but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.EducationThere is no educational substitution for this Occupation/Grade combination.Additional informationWork Schedule: Regular office hours; Alternate work schedules are availableTitle/PD#: Equal Opportunity Assistant GS - 6/7; PDs: 41540-A; 41347-APromotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.Physical Requirements: The work is sedentary. Typically, the employee may sit comfortably to do the work. However, there may be some walking; standing; bending; carrying of light items such as papers, books, small parts; driving an automobile, etc. No special physical demands are required to perform the work.Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.Special Employment Consideration: VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, appointment of persons with disabilities [i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities], and/or disabled Veterans with a compensable service-connected disability of 30% or more. Please contact the special placement coordinator or the human resources specialist listed on this vacancy for more information regarding applying for consideration under schedule A or as a 30% disabled Veteran.The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation and be found well-qualified for this vacancy. A well-qualified candidate is defined as meeting all of the minimum qualification standards and eligibility requirements as well as possessing skills that clearly exceed the minimum qualifications requirements for this position. Information about ICTAP and CTAP eligibility can be found here.VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.This job opportunity announcement may be used to fill additional vacancies.If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer (TJO). Please visit the Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP), Read more* BenefitsHelpA career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.Review our benefitsEligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.How You Will Be EvaluatedYou will be evaluated for this job based on how well you meet the qualifications above.In describing your experience, please be clear and specific. We will not make assumptions regarding your experience. Applicants who do not fully address the specialized experience needed for the position (as described above in the job announcement) in their resume or who do not possess the education to substitute for it will not be referred for consideration.After you have met the minimum qualifications, you will be rated on the following competencies based on your application for this position:* Attention to Detail* Communication* Customer Service* Technology ApplicationIf you are referred for consideration, you may be asked to submit additional job-related information, which may include, but is not limited to responses to the knowledge, skills, and abilities; completion of a work sample, and/or an interview.Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.Notice to Applicants: It is the policy of the Government not to deny employment simply because an individual has been unemployed or has had financial difficulties that have arisen through no fault of the individual. Information about an individual's employment experience will be used only to determine the person's qualifications and to assess his or her relative level of knowledge, skills, and abilities. Although an individual's personal conduct may be relevant in any employment decision, including conduct during periods of unemployment or evidence of dishonesty in handling financial matters, financial difficulty that has arisen through no fault of the individual will generally not itself be the basis of an unfavorable suitability or fitness determination.* BenefitsHelpA career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.Review our benefitsEligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.* Required DocumentsAs a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.The following documents are required for all applicants:* ResumeReview the information below and submit any additional documents (as needed) to demonstrate your eligibility and/or qualifications for the position:Current Federal Employees:* If you are applying using your status as a current federal employee or as a VEOA candidate (who is a current federal employee) you must submit an SF-50.* To support your claim that you have the required time-in-grade, you must submit your most recent promotion, within-grade increase, or appointment SF-50 (not an award or general adjustment SF-50). Some applicants may have to submit more than one SF-50 in order to demonstrate their eligibility.* If you previously held a higher grade, you must also submit an SF-50 showing that grade.Resume* Your resume may be submitted in any format, however we strongly recommend using USA Jobs resume builder as it contains all of the information required on federal resumes.* For qualifications determinations your resume must contain hours worked per week, the dates of employment, and the level of your experience. If your resume does not contain this information you will not receive consideration for this position.* If you submit more than one copy of your resume, only the most recent version will be reviewed. The latest timestamp will be used to determine which version of your resume is most recent. It is your responsibility to check the status and timestamp of all documents you submit as part of your application.* If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations and you may not be considered for this vacancy.Applicants claiming Veterans' preference must also submit:* A legible copy of your DD Form 214, Certificate of Release or Discharge from Active Duty, showing all dates of service, as well as character of service (Honorable, General, etc.). The member 4 copy of your DD Form 214 is preferable. Copies of DD-214's can be requested here.* Current active duty members must submit a signed statement of service from their commander dated within the last 120 days that contains their expected discharge date, their release from active duty under honorable conditions, any medals awarded, and the timeframe of their service so eligibility can be determined.* Veterans claiming 10 point preference must also submit an SF-15 and all documents indicated on the form as proof of type of preference. This includes a VA letter supporting your disability claim with the overall percentage listed.* If you are unsure as to whether you qualify for Veterans' preference, please consult the U.S. Department of Labor's Veterans' Preference Advisor here.Applicants claiming CTAP/ICTAP eligibility must also submit:* Certification of expected separation, reduction-in-force separation notice, or notice of proposed removal; and your most recent performance evaluation; and an SF-50 demonstrating your separation or the position you will be separated from. Or* Worker's compensation separation: agency certification of inability to place employee and notification of separation or a separation SF-50. Or* Disability annuity termination: Notification from OPM of disability annuity termination and separation SF-50 of the last position held. Or* Military reserve or National Guard technician special disability retirement annuity under 5 U.S.C. 8337(h) or 8456: Certification of special disability retirement annuity from a military department or National Guard bureau and separation SF-50 of the last position held.Failure to submit any of the above mentioned required documents may result in loss of consideration due to an incomplete application package. It is your responsibility to ensure all required documents have been submitted. You will not be contacted for additional information.In addition to the information listed above, please use this checklist to ensure you have included other documents required for your application.If you are relying on your education to meet qualification requirements:Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.* How to ApplyTo apply for this position, you must complete the and submit the documentation specified in the job announcement. Documents will not be accepted after the closing date of the announcement.The complete application package must be submitted by 11:59 PM (EST) on 12/23/2024 to receive consideration.1. To begin, click apply online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire.2. Click submit my answers to submit your application package.Note: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.To verify your application is complete, log into your USAJOBS account, select the application status link and then select the more information link for this position. The details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process.To return to an incomplete application, log into your USAJOBS accountand click update application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.Agency contact informationZachary GordonPhone 313-###-#### Email ...@va.govAddress Exec Dir Office of Resolution Management810 Vermont AveWashington, DC 20420USLearn more about this agencyNext stepsAfter we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. During our review, if your resume and application package do not support your questionnaire answers, we will adjust your rating accordingly. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email (if provided). Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.You may check the status of your application at any time by logging into your USAJOBS account and clicking on Application Status. For a more detailed update of your status, click on more information. Information regarding applicant notification points can be found in the USAJOBS Resource Center.* Fair and TransparentThe Federal hiring process is set up to be fair and transparent. Please read the following guidance.* Criminal history inquiries* Equal Employment Opportunity (EEO) Policy* Financial suitability* New employee probationary period* Privacy Act* Reasonable accommodation policy* Selective Service* Signature and false statements* Social security number requestHelpRequired DocumentsThe following documents are required for all applicants:* ResumeReview the information below and submit any additional documents (as needed) to demonstrate your eligibility and/or qualifications for the position:Current Federal Employees:* If you are applying using your status as a current federal employee or as a VEOA candidate (who is a current federal employee) you must submit an SF-50.* To support your claim that you have the required time-in-grade, you must submit your most recent promotion, within-grade increase, or appointment SF-50 (not an award or general adjustment SF-50). Some applicants may have to submit more than one SF-50 in order to demonstrate their eligibility.* If you previously held a higher grade, you must also submit an SF-50 showing that grade.Resume* Your resume may be submitted in any format, however we strongly recommend using USA Jobs resume builder as it contains all of the information required on federal resumes.* For qualifications determinations your resume must contain hours worked per week, the dates of employment, and the level of your experience. If your resume does not contain this information you will not receive consideration for this position.* If you submit more than one copy of your resume, only the most recent version will be reviewed. The latest timestamp will be used to determine which version of your resume is most recent. It is your responsibility to check the status and timestamp of all documents you submit as part of your application.* If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations and you may not be considered for this vacancy.Applicants claiming Veterans' preference must also submit:* A legible copy of your DD Form 214, Certificate of Release or Discharge from Active Duty, showing all dates of service, as well as character of service (Honorable, General, etc.). The member 4 copy of your DD Form 214 is preferable. Copies of DD-214's can be requested here.* Current active duty members must submit a signed statement of service from their commander dated within the last 120 days that contains their expected discharge date, their release from active duty under honorable conditions, any medals awarded, and the timeframe of their service so eligibility can be determined.* Veterans claiming 10 point preference must also submit an SF-15 and all documents indicated on the form as proof of type of preference. This includes a VA letter supporting your disability claim with the overall percentage listed.* If you are unsure as to whether you qualify for Veterans' preference, please consult the U.S. Department of Labor's Veterans' Preference Advisor here.Applicants claiming CTAP/ICTAP eligibility must also submit:* Certification of expected separation, reduction-in-force separation notice, or notice of proposed removal; and your most recent performance evaluation; and an SF-50 demonstrating your separation or the position you will be separated from. Or* Worker's compensation separation: agency certification of inability to place employee and notification of separation or a separation SF-50. Or* Disability annuity termination: Notification from OPM of disability annuity termination and separation SF-50 of the last position held. Or* Military reserve or National Guard technician special disability retirement annuity under 5 U.S.C. 8337(h) or 8456: Certification of special disability retirement annuity from a military department or National Guard bureau and separation SF-50 of the last position held.Failure to submit any of the above mentioned required documents may result in loss of consideration due to an incomplete application package. It is your responsibility to ensure all required documents have been submitted. You will not be contacted for additional information.In addition to the information listed above, please use this checklist to ensure you have included other documents required for your application.If you are relying on your education to meet qualification requirements:Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.HelpHow to ApplyTo apply for this position, you must complete the and submit the documentation specified in the job announcement. Documents will not be accepted after the closing date of the announcement.The complete application package must be submitted by 11:59 PM (EST) on 12/23/2024 to receive consideration.1. To begin, click apply online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire.2. Click submit my answers to submit your application package.Note: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.To verify your application is complete, log into your USAJOBS account, select the application status link and then select the more information link for this position. The details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process.To return to an incomplete application, log into your USAJOBS accountand click update application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.Read moreAgency contact informationZachary GordonPhone 313-###-#### Email ...@va.govAddress Exec Dir Office of Resolution Management810 Vermont AveWashington, DC 20420USLearn more about this agencyNext stepsAfter we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. During our review, if your resume and application package do not support your questionnaire answers, we will adjust your rating accordingly. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email (if provided). Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.You may check the status of your application at any time by logging into your USAJOBS account and clicking on Application Status. For a more detailed update of your status, click on more information. Information regarding applicant notification points can be found in the USAJOBS Resource Center.Read moreFair & TransparentThe Federal hiring process is set up to be fair and transparent. Please read the following guidance.* Criminal history inquiries* Equal Employment Opportunity (EEO) Policy* Financial suitability* New employee probationary period* Privacy Act* Reasonable accommodation policy* Selective Service* Signature and false statements* Social security number requestPrintShare* Email* Facebook* LinkedIn* TwitterHelpOverview* Accepting applications* Open & closing dates12/19/2024 to 12/23/2024This job will close when we have received 150 applications which may be sooner than the closing date. Learn more* Salary$44,117 - $63,733 per yearSalary shown is Rest of the U.S. pay scale. Actual salary to be determined upon selection.* Pay scale & gradeGS 6 - 7* Locations2 vacancies in the following locations:* North Little Rock, AR* Houston, TX* Remote jobNo* Telework eligibleYes-as determined by the agency policy.* Travel RequiredOccasional travel - You may be expected to travel for this position.* Relocation expenses reimbursedNo* Appointment typePermanent* Work scheduleFull-time* ServiceCompetitive* Promotion potential7* Job family (Series)* 0361 Equal Opportunity Assistance* Supervisory statusNo* Security clearanceOther* Drug testNo* Position sensitivity and riskNon-sensitive (NS)/Low Risk* Trust determination process* Suitability/Fitness* Financial disclosureNo* Bargaining unit statusNo* Announcement number705-ORMDI-12644799-25-ZG* Control number824858600This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/824858600. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.