Location: Ranson,WV, USA
General Summary
Repair or overhaul small engines and related mechanical or structural parts for a variety of equipment types. Provide own tools.
Essential Job Functions
* Repair and maintain small engines, large lawn equipment, mowers, tillers, tractors and other equipment. Observe all safety and security procedures, report potentially unsafe conditions and use equipment/materials properly.
* Perform repairs within time parameters established by flat rate time or billed time with proper diagnosis.
* Diagnose small engine problems and maintain an orderly and clean shop area. Collect/dispose of trash.
* Clearly explain the diagnosis and repair to the customer.
* Study and review all relevant product repair updates.
* Inspect, maintain and clean all equipment. Report faulty equipment or hazards to manager.
* Meet with management to discuss repair trends, comebacks and service issues.
* Establish and maintain positive working relationships with management, employees, vendors and customers. Display a positive attitude on a daily basis and encourage other technicians to meet daily/weekly goals. Work to develop a sense of team inside and outside of the service department.
* Respond promptly and courteously to customer needs and effectively manage difficult situations with customers.
* Demonstrate accuracy and thoroughness. Monitor, promote and improve quality of work. Follow instructions and promptly respond to management direction. Work with integrity and uphold company values.
* Fill out work orders in their entirety and turn in on time.
* Continually seek technical and product training when available.
* Perform all other job functions as assigned.