The Equipment Repair Technician I perform the assembly, repair and maintenance of equipment provided by MedCare Equipment Company maintaining appropriate documentation. This service or repair could be for equipment to be delivered in compliance with special medical requirements, modifications to existing customer equipment, repair of damaged or malfunctioning customer equipment or routine service required by the manufacturer. All job functions and tasks must be in accordance with standards regulated by MedCare Equipment Company and their accrediting body The Compliance Team.Actively promotes a Lean work culture by performing team member duties to encourage consistent use of LEAN principles and processes, including continually seeking work process improvements. Recognizes the necessity of taking ownership of one's own motivation, morale, performance and professional development. Strives for behavior consistent with being committed to MedCare's missions, vision and values.RequirementsSpecialty Essential Functions:1. Troubleshooting - Respiratory a. Diagnose, repair, and/or modify equipment, as needed, in order to assure proper functioning of respiratory equipment. This may be done in the shop or in the field. b. Be skilled in troubleshooting respiratory equipment to determine type of service or parts necessary for repair. Provide excellent listening and communication skills to customers in troubleshooting service requests via telephone or in person. c. In case of equipment breakdown, converse with equipment operators to ascertain problems with equipment before breakdown to determine if breakdown is due to human error or mechanical problems. d. Coordinate demo/ loaner equipment as needed.2. Repair-Modify Equipment - Respiratory a. Provide service or repair for: equipment to be delivered in compliance with specific medical requirements, repair of damaged or malfunctioning customer equipment, or routine service required by the manufacturer. b. Be able to prepare and effectively communicate repair quotes. c. Depending on the focus of our company, be able to repair all types of medical equipment provided, including rental DME, respiratory DME in a timely manner.3. Maintenance - Respiratory and Rentals a. Inspect incoming rentals for hours used, maintenance needed, and repairs required. Inspect and process returns per company and infection control guidelines. b. Design and implement test procedures for outgoing and incoming equipment and as needed, calibrate O2 testing equipment. c. Follow established maintenance schedule for each piece of rental equipment per specific equipment procedure requirements (concentrators, liquid oxygen, cylinders) and per manufacturer's recommendations. Maintain equipment in good working order and appearance and verify equipment is working properly. d. Monitor and report abnormal wear and tear to equipment that may be caused by customer misuse or abuse. e. Replace disposables as needed. f. When complex repairs are needed, ensure repairs are scheduled and completed. g. Provide thorough documentation on all rental equipment.4. Maintenance - DME a. Inspect incoming rentals for hours used, maintenance needed, and repairs required. Inspect and process returns per company and infection control guidelines. b. Perform a thorough check on wheelchairs, beds, etc., in house and in the field and verify equipment is working properly. c. Follow established maintenance schedule for each piece of equipment per specific equipment procedure requirements and per Manufacturer's recommendations. Maintain equipment in good working order and appearance and verify equipment is working properly. d. Monitor and report abnormal wear and tear to equipment that may be caused by customer misuse or abuse. e. When complex repairs are needed, ensure repairs are scheduled and completed. f. Provide complete thorough documentation on all equipment.5. Quality Assurance a. Verify equipment sale / rent to be in good working order before delivery. b. Thorough documentation on all rental equipment, including Service date, repair detail, serial numbers, cleaning dates and initial, warranty information.6. Parts and Equipment Inventory a. Maintain an adequate and appropriate supply of repair parts. b. Purchase special parts only as needed and on the most cost-efficient basis. c. Place all items received for stock into their appropriate locations on a daily basis.7. Manuals, Documentation and Knowledge a. Maintain up-to-date files of manufacturer's repair and maintenance manuals of all HME equipment owned by the company (as available) and other related documentation. b. Have familiarity with service requirements of each piece of equipment owned by this company. c. Maintain well-organized and current documentation for all maintenance and repair to DME and respiratory related equipment, including equipment tracking and maintenance logs. d. Create, submit and maintain proper paperwork for warranty work. e. When appropriate, be able to create or process proper billing materials.8. Infection Control a. Wear gloves when exchanging disposables or picking up dirty equipment. b. Identify and properly dispose of hazardous materials and waste such as needles, disposables, which have had contact with bodily fluids. c. Bag all dirty equipment and isolate it from clean equipment in vans and the warehouse.9. Cleaning and Disinfecting Equipment a. Maintain or assist with maintaining appropriate storage of clean and dirty equipment. b. Return dirty equipment and keep it isolated in Dirty area until cleaned. Avoid cross traffic through clean area with dirty equipment. c. Appropriately clean and disinfect equipment as required, utilizing the proper PPE (Personal Protective Equipment). Note items that need repair according to company procedures. d. Follow company's bagging and tagging procedure. e. Place items back in stock on a daily basis.10. Customer Service and Professionalism a. Offer compassionate and positive interactions with customers. b. Resolve customer concerns and complaints in a constructive manner, serving as an intermediary between customer concerns and company needs. c. Immediately investigate and resolve client problems concerning new equipment or about equipment in need of service, working to obtain 24-hour responsiveness. d. Receive, investigate and respond quickly and professionally to all customer inquiries regarding, shipments, products, deliveries and complaints. Resolve customer concerns and complaints by identifying problems and coordinating appropriate corrective action: When customer problems and questions arise, be able to answer equipment and clinical questions to the customer's satisfaction, maintain accurate and complete documentation of complaints and resolutions. e. Provide skillful handling of grieving, upset or difficult customers. Work proactively with patients/clients to solve a variety of problems, acting as a company field representative. f. Maintain proper confidentiality at all times when answering inquiries.III. Marginal Functions: Defined as duties that are not essential in nature and do not take a considerable amount of time to complete (less than 10%).1. Performs other duties as required. IV. Required Skills and Knowledge: Minimum level of education, skills and abilities necessary in performing the job.Education:
Certification / Licensure / Regulation:
- Valid PA Driver's License
- Must be certified as a Repair Technician through MedGroup's Certified Repair Center Training Program.
Prior Experience:
- 2 years HME/healthcare, delivery, warehouse, oxygen, electrical maintenance and repair or related experience.
Other Skills and Abilities:
Preferred Factor:These are job related enhancements that are preferred or would benefit the performance outcome of the job but are not essential or required for the job to exist.
The above job descriptive information is intended to describe the general nature and level of work being performed by individuals assigned to this job. This is not intended to be an exhaustive list of all duties and responsibilities, as an employee may be assigned other duties other than described in this document.