Location: Bedford,NH, USA
Job Responsibilities:
* Task Management:
o Maintain an accurate daily task list (workflow dashboard) without overdue items.
o Provide centralized operational support to the escrow branch, including:
Reviewing commitment/prelim and seller/buyer information forms.
Ordering tax certificates, HOA certificates/statements, surveys, payoff
statements, and lien releases.
Balancing files and preparing closing documents.
Handling any other assigned workflow dashboard tasks.
* Document Evaluation:
Evaluate and review real estate contracts and all supporting documents
meticulously.
Manage files to ensure accuracy and completeness of documentation.
Compile and process escrow instruction packages.
* Branch Collaboration:
o Collaborate with branch operations to prepare for closings.
o Consistently communicate with Escrow Officers and local branches regarding file
updates, changes, or issues.
* Risk Assessment:
o Exercise sound judgment to identify discrepancies and assess risk levels, enabling
informed decisions.
Education / Experience
* Demonstrated understanding of the real estate transaction including knowledge about
the different aspects of the life of a file.
Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
* Self-motivated - able to work independently with a sense of urgency in a fast-paced, high
volume paperless environment.
* People first approach- providing exceptional customer service to Escrow Officer, agents,
and other appropriate parties throughout the transaction process.
* Technical- ability to learn and navigate multiple software systems with a high level of
competency.
* Critical Thinking/Problem solving-the individual identifies and resolves problems in a
timely manner, gathers and analyzes information thoughtfully and maintains
confidentiality.
* Partnership/Collaboration-the individual remains open to others' ideas and exhibits
willingness to try new things.
* Oral/Written Communication-the individual speaks clearly and persuasively in positive
or negative situations to clearly advise and resolve any issues.
* Quality Assurance -the individual demonstrates accuracy and thoroughness and
monitors own work to ensure quality.
* Adaptability-the individual adapts to changes in the work environment, prioritizes and
manages competing demands, and can deal with frequent change, delays, or unexpected
events while remaining resilient.
* Building Collaborative Relationships - the individual develops, maintains, and
strengthens partnerships with agents and colleagues while providing information,
assistance, and support.