The Auto Collision Repair Estimator is a skilled hourly position that must be an experienced professional in all aspects of repair planning and proficient in managing most insurance company direct referral programs.
Job Duties/Responsibilities:
- Perform all assigned responsibilities according to the Company Standard Operating Procedures.
- Greet customers promptly and professionally, assess their needs, and deliver customer service excellence.
- Ability to capture potential business from walk-in or call-in customers by instilling confidence and trust in our companys abilities. This involves being well-versed in our certifications and insurance partnerships.
- Prioritize jobs based on type of repair and expedite express repairs for cycle time efficiency.
- Inspect, analyze, and evaluate damaged vehicles to create accurate repair estimates.
- Ability to properly identify prior damage through check-in photos and pre-scanning the vehicle.
- Ensure maximum profitability by proper application of labor resources, sales mix, and ensuring repair vs replace.
- Inform customer about the repair process, insurance claim and payment procedures and expected delivery date of repair.
- Function as a primary point of contact for customers, keeping them informed throughout the repair process; ensuring notes in the file are accurate and complete.
- Write a comprehensive auto body collision repair plan after disassembling the vehicle.
- Ensure repairs adhere to OE standards, DRP part choices, refinish guidelines and ADAS requirements for calibrations and scanning.
- Verify quality is checked at each stage of the vehicle repair process.
- Source, order & receive parts according to insurer and company guidelines.
- Ensure accurate final bill and estimate accuracy; sublet posted, all supplements are noted including customer authorizations and parts listed correctly per DRP guidelines.
- Deliver the vehicle to the customer going over the repair, the paperwork and ensuring all final payments are collected.
- Ensure all documentation is scanned into the CCC one file: check-in sheet, estimate, adjusted sheets, invoices, payments, and final bills.
- Maintain an accurate CCC Calendar and review inbox items and DRP portals daily.
- Cultivate strong relationships with DRP, Fleet and Dealer partners, meeting performance metrics and standards.
Key Performance Metrics:
- Achieve monthly and annual sales goals as specified by the shop manager.
- Ensure profitability with Gross Profit of 45% or higher.
- Maintain and Ensure Carrier Performance, including State Farm RPM at 700 or higher.
- Customer Service Index Score 90+ for keeping the customer informed, on time deliveries, return rate and Net Promoter Score. Surveys should be a minimum of 40% taken monthly.
- Cycle Time efficiency should be less than the state average.
- Maintain $0 accounts receivable over 31 days and clean files that are ready to close at delivery.
Skills/Qualifications:
- I-CAR certification is preferred. I-CAR Pro-Level 1 certification is mandatory within 90 days of employment.
- A minimum of 3 years of experience in DRP writing is essential.
- Strong relationships with insurance providers are crucial to the success of this position.
- Knowledge of metal/refinish replacement and repair techniques.
- Proficient with both Mitchell and CCC estimating systems, ERAC and DRP management systems.
- Demonstrates excellent verbal and written communication abilities.
- Interacts effectively with co-workers, customers, and insurance representatives.
- Applies organizational skills to maintain consistency, and efficiency in repair planning process.
- Adheres to the companys non-disclosure and confidentiality policies concerning customer information.
Compensation details: 28-34 Hourly Wage
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