EUC Support Engineer
: Job Details :

Job Title: EUC Support Engineer Location: 7 Hudson Square, New York, NY, 10013 Duration: 3 months contract to hire role PR: $36.00/hr on W2 Job description: Responsibilities: The EUC Support Engineer will work directly with the client Business Unit. Depending on the business requirements the hours of work may vary; As an example, 4 days of 10 hours, or 5 days of 8 hours. There are also times when out-of-hours work will be required and expected. The EUC LTP support engineer provides Cast Member service support in troubleshooting and supporting Windows operating systems, authorized applications and peripherals enabling the Cast Member to perform their functions. Where there is a need, this engineer may be asked to provide support to colleagues who supports Mac devices and other onsite services; such as deployments, equipment pick-ups, move support, and other projects. Required Qualifications:•Ability to complete tasks within agreed upon Service Level Agreement or Key Measure requirements.•5+ years' experience providing onsite support in an enterprise environment•Understand and familiarity with SCCM software distribution platform as it pertains to policy, software, and patch distribution methodologies in an enterprise environment•Extensive experience with Microsoft 365 product family•Excellent communication (verbal and oral) skills to interact with Cast Member at all levels•Ability to self-motivate and possess a strong desire to learn new technologies and share knowledge•Associate or bachelor's degree desired Desired Qualifications:•Working knowledge of Active Directory and secure LDAP•Working knowledge of MS ADFS * Working knowledge of Public Key Infrastructure (PKI)•Very strong working knowledge of Windows 10 and higher•Very strong working knowledge of MAC's (including JAMF)•Experience with VPN/Wi-Fi/IP/DNS, networking, and other enterprise network technologies•Working knowledge of CrowdStrike security platforms•Experience with BitLocker disk encryption•Tech Certifications (A+, Hardware, Microsoft certifications a plus) Behaviors:•Be punctual, it is critical that you start your day at your agreed starting time and subsequently manage your time to arrive on-time to Cast Member appointments•From the above, ensure you communicate when there is any deviation•This role has many attributes, and it is imperative that you are flexible and deliver tasks that are assigned to you - across all EUC responsibilities Other:•Have a full, clean driving license•Have access to a roadworthy vehicleIndotronix is an Equal Opportunity Employer