Evening Kitchen Shift Leader
: Job Details :

Shift Leader Job Description

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Shift leaders manage expectations to consistently provide remarkable experiences for each guest, all day, every day. This position focuses on the daily operation of the restaurant through effective leadership and management of staff, hospitality, and cleanliness. This position works closely with the directors of operation to ensure operational goals are met and that our team members are equipped and led to be successful.

OUR VISION: Be Sioux City's best dining experience through how we care for others, and with flawless execution.

ROLES AND RESPONSIBILITIES

Leading the team to deliver a remarkable guest experience during the shift

Executing set ups and ensuring people are in the right spots

Monitoring labor and making necessary adjustments

Support other leaders

Execution of huddles to ensure all team members are on the same page

Executing the HEARD model with all guest concerns

Proactively checking team members tasks

Completing daily SAFEs

Leaving the restaurant better than you found it

Coaching the behaviors of all team members to include:

• Sense of urgency
• Execution of systems (i.e. checklists, timers)
• Proactive thinking to anticipate the needs of the guests
• Proactive thinking with the team members' responsibilities

Ensuring checklists and timers are being completed in a timely mannerEnsure team members and leaders consistently follow all processes and proceduresWork with leadership team to identify team member training gapsProtect the brand by ensuring that packing, food preparation, and quality is top levelLeadership traits:

• Character - aligns with Chick-fil-A values
• Chemistry - relationship builder
• Competency - results-oriented, systems thinker, quick study
• Coach - the ability to give clear direction to shift leaders and team members to help them improve

Excellent communication skillsConflict management skillsFlexibility to work early mornings, evenings, and weekendsAbility to manage a team in a fast-paced work environmentPractice thinking like a director for ways to improveAlways be positive

REQUIREMENTS

Leadership traits:

• Character - aligns with Chick-fil-A values
• Chemistry - relationship builder
• Competency - results-oriented, systems thinker, quick study
• Coach - the ability to give clear direction to shift leaders and team members to help them improve

Excellent communication skillsConflict management skillsFlexibility to work early mornings, evenings, and weekendsAbility to manage a team in a fast-paced work environmentPractice thinking like a director for ways to improveAlways be positive#J-18808-Ljbffr