Assists with clerical support in the department. Resolves routine client issues in a prompt, accurate and courteous manner.
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- Provide clerical support and/or reception support.
- Use proper telephone etiquette and all available resources to respond to incoming customer inquiries, requests and complaints competently and courteously.
- Complete all required documentation associated with the handling of calls and maintain complete and accurate records.
- Report laboratory results to clients and patients using established protocols.
- Follow through in a timely manner to resolve all issues and concerns.
- Escalate issues as appropriate to keep supervisor informed of client concerns, problems or deviations from established procedures.
- Perform other duties as assigned to meet the business needs or customer requirements. This is not an exhaustive list of all duties and responsibilities, but rather a general description of work performed by the position.
QUALIFICATIONS
Required Work Experience: Previous customer service experience required.
Preferred Work Experience: Previous related health care experience preferred.
Physical and Mental Requirements:
- Sitting for long periods of time.
- Repeating motions that may include the wrists, hands and/or fingers (Typing).
Knowledge:
- Proper telephone etiquette to handle customer inquiries.
- Basic knowledge of operating office equipment.
- Understand the importance of Quality Service and how it is measured.
Skills:
- Excellent interpersonal and communication skills (oral and written) necessary to effectively interact with customers and co-workers.
- Proficiency in basic computer skills (Word, Excel, Outlook).
- Ability to multi-task and work in a fast-paced environment.
- Strong organizational skills.
- Ability to analyze and solve problems.
- Good listening skills.
- Ability to maintain a professional and tactful manner in stressful situations.
- Ability to deal with client information in a confidential manner.
EDUCATION: High School Diploma or Equivalent (Required)
LICENSE/CERTIFICATIONS:
Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets
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