Manhatta is a love letter to New York City. Perched 60 floors up, embodying the spirit of a tried-and-true New Yorker, Manhatta is rooted in and inspired by the people that gravitate here. Bringing a deep collection of international wines and spirits and a relaxed dinner menu to the heart of the financial district, Manhatta is the party you'll want to return to night after night. Who you are: As an Event Captain you are an hourly supervisor who delivers thorough and thoughtful hospitality and service in a variety of environments. You nurture positive client, guest, and team interactions by embodying our core family values of hospitality, excellence, integrity, and entrepreneurial spirit, which leads to exceeding client expectations. You must have great communication skills, a strong work ethic, and a knowledgeable passion for food and beverage service, and off-premises event logistics. The ability to interact with staff, clients, and other stakeholders in a fast-paced environment while remaining flexible, proactive, efficient, and reliable is crucial to this role. The ideal candidate exudes a high level of professionalism and hospitality expertise at all times.What you'll do:
- Consistently support a culture of Enlightened Hospitality.
- Take ownership of all or assigned portion of the event, which may include delivery, set up, execution, and/ or breakdown of all catering elements, demonstrating an appropriate sense of urgency and teamwork at all times
- Assign scheduled staff to Server, Bartender, Coat Check and/or Sanitation Assistant roles, supervise sign in and out, and manage breaks according to NYS wage and hour laws
- Lead proper steps of service and consistently communicate them to the team with efficiency and grace, while maintaining a sense of urgency throughout service
- Ensure constant communication with Event Chefs, other Captains, staff members, management, and the kitchen during service, through proper channels
- Inform staff members about all menus (components, ingredients, preparation, allergens, substitutions) and educate staff members about the beverage program
- Hold the team accountable for high standards of cleanliness and proper appearance throughout all areas of event venues
- Enforce venue guidelines, Department of Health (DOH) standards, and USE health and safety protocols
- Thoughtfully review all event paperwork in advance, and communicate concerns or suggestions
- Supervise and report accurate receiving, usage, and return of all beverage, liquor, and equipment via inventory sheets
- Ensure that wines, beer, spirits, and cocktails are properly handled, prepped, and chilled with ample time for service, without over-opening
- Coach staff members and holds them accountable for both 49% skills and 51% attitude and behavior
- Complete and submit post-event reports within 24 hours, including appropriate detail, to strengthen the team and improve future events
What we need from you:
- Minimum 1-2 years of experience in catered events
- On-demand availability
- Some supervisory experience required
- TIPS Certification (preferred)
- NYC Food Handler's Certificate (preferred)
What you'll get from us:
- Hourly rate of $50/hr
- Comprehensive Medical, Dental, and Vision insurance
- Paid Time Off to support you with an active life outside of work
- Paid Parental Leave
- 51% dining discount throughout the USHG family of restaurants
- Flexible Spending Options (health care, dependent care, transit & parking)
- Employee Assistance Program to support overall mental wellbeing
- Exclusive access to primary care, mental health, and other healthcare services through Radish Health
- Matched 401(k) to help you invest in your future
- Generous Employee Referral Program
- Access to the USHG HUGS Employee Relief Fund
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