Event Concierge |FT
: Job Details :

Escape to luxury in the heart of Texas at the Hyatt Regency Lost Pines Resort and Spa, where stunning natural beauty meets exceptional amenities and unparalleled service. We are on the lookout for a dynamic and enthusiastic Event Concierge to join our team, helping us create unforgettable experiences for our guests.As an Event Concierge, you will be the linchpin of our event operations, ensuring every detail meets our clients' specifications. You'll be constantly on the move, available on the floor and via cell phone, ready to respond to requests within 5 minutes and resolve them within 15 minutes.Key Responsibilities:* Client Liaison: Serve as the main point of contact between the hotel and Event Planners, handling everything from tracking boxes to providing morning coffee.* Proactive Problem Solver: Anticipate and address planners' concerns before they arise, ensuring smooth and successful events.* Quality Assurance: Conduct engineering and cleanliness walkthroughs, provide feedback to relevant departments, assist with site inspections and pre-convention meetings.* VIP Services: Ensure VIP rooms are impeccably set up and manage traffic and elevator flow during busy times.Service Essentials:* Greet every guest with a smile.* Use the guest's name at every opportunity.* Provide quick and efficient service.* Offer assistance and provide options.* Thank the guest and invite them back.If you are passionate about hospitality and thrive in a fast-paced environment, we would love to have you on our team. Join us at Hyatt Regency Lost Pines Resort and Spa and be a part of creating magical moments for our guests!Benefits | We care for people so they can be their best.Our colleagues enjoy:* Career Growth and Advancement - Hyatt believes strongly in promoting from within. We offer training, skills development & career mobility, providing opportunities for advancement at every level* Affordable Benefits after 30 days - Comprehensive health coverage for you and your family. Full-time colleagues are eligible for medical, dental, vision, life, LTD, STD* Healthcare FSA - saves you money for medical expenses* Free Hyatt Room Nights - at Hyatt Hotels around the world for full-time & part-time colleagues* Discounted Room Nights - for you, your friends and your family!* Free Parking - convenient and cost-free parking for all our associates* Paid Time Off - Take the time you need to recharge and stay healthy* Financial Perks - 401(k) w/ company match & discounted employee stock purchase plan* Employee Assistance - 24/7 emotional support, legal guidance, personal & financial resources* Employee meals - in our cafeteria for full-time, part-time and on-call colleagues* Tuition Reimbursement: Further your education with our support.* Discounts at various retailers - at Headspace, Apple, AT&T, Verizon and More!* Diversity Groups - Join our inclusive and supportive community* Colleague Recognition Programs - Be celebrated for your hard work and dedication.Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.* A true desire to satisfy the needs of others in a fast-paced environment and positively contribute to a team culture of care, support and fun!* Team oriented individual able to adapt to an ever-changing hospitality and event industry* Refined verbal and written communication skills* Bachelor's degree in Hospitality Management, Event Planning, is a plus* Previous experience in events and/or hospitality is a plus.* Strong organizational skills and attention to detail.* Excellent communication and interpersonal skills.* Ability to work flexible hours, including evenings and weekends.* Proficiency in event management software and Microsoft Office Suite.