In order to be considered for this role, after clicking Apply Now above and being redirected, you must fully complete the application process on the follow-up screen.OverviewThe Event Manager will manage every aspect of their assigned events from the advance planning stages through the end of the event; occasionally hire, train, schedule, and supervise all event staff, as well as oversee building and parking security and interact with local public safety officials to ensure events run smoothly; coordinate communication between event staff and delegate assignments; be responsible for and ensure overall customer and lessee satisfaction and experience.This role will pay a yearly salary of $45,000 to $55,000.For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).This position will remain open until March 13, 2025.Responsibilities
- Plan, service and supervise large events
- Plan, direct and evaluate the work of subordinates
- Provide leadership for event personnel
- Analyze challenges, identify alternative solutions, and project consequences of proposed actions and implement recommendations in support of organizational objectives
- Communicate clearly and concisely in the English language, both orally and in writing
- Establish and maintain effective working relationships with staff, contractors and facility users
- Work a flexible schedule, including long nights, early mornings, weekends and holidays as needed
- Assist in the advancement of events/shows
- Assist in the preparation of building to meet the requirements of upcoming events/shows
- Assist with the completion of pre-show event financial estimates
- Assist with the completion of post-show event settlements
- Advise lessees on services available from independent contractors for events
- Recruit and train event, parking and security staff
- Create work schedules for event, parking and security staff, delegate assignments and review performance and results
- Function as a liaison between users of the facility and the facility staff
- Recommend and evaluate required event staffing levels
- Coordinate communication between building staff and show staff during load in and load out
- Establish and maintain effective working relationships with lessees, employees, municipal officials, service contractors and patrons/public
- Investigate and resolve event-related complaints in a professional manner ensuring customer satisfaction
- Ensure maintain equipment (radios, headsets, etc.) for all event, parking and security staff
- Ensure that the facility is cleaned prior to, during and after all events to maintain building appearance and increase customer satisfaction
- Make hospitality arrangements as needed
- Communicate with municipal officials, including police, fire and medical services, event staff and public to ensure security of patrons and events run smoothly
- Review emergency planning procedures with all events staff for each event
- Create and distribute detailed data sheets prior to every event
- Assist and direct changeover crew with breakdown and setup of events
- Coordinate with Director of Events Services as needed to ensure event staff and other applicable parties are paid
- Coordinate service needs with Food and Beverage provider as needed
- Serve as Manager on Duty as scheduled
- Perform all other duties and responsibilities as assigned
Qualifications
- Three to Five (3-5) years of increasingly responsible experience in event management in a stadium, arena, convention center or public assembly facility setting
- Bachelor's degree from an accredited college/university with major coursework in facility management, hospitality management, business, or related field
- Strong oral and written communication skills
- Must have strong computer skills in Microsoft Office applications, word processing, and Internet
- Possession of, or ability to obtain, a current CPR certificate
- Possession of, or ability to obtain, a valid driver's license
- Knowledge of operational characteristics of events
- Ability to identify the needs of users of the facility
- Knowledge of crowd management and control techniques
- Knowledge of customer service practices
- Knowledge of principles of supervision and training
- Demonstrated familiarity with facility use contracts
- Knowledge of fire and public safety regulations
- Knowledge of A/V equipment and electronic systems in public assembly facilities
- Experience with budget preparation and control
- Familiarity with the terminology used in entertainment/convention/public assembly settings