Who we are: We love what we do and what we do is important! We believe that everyone should leave feeling better - this means not just our guests and owners, but also our teammates. Everyone should go home feeling better because they learned something new, or had fun working that day. Therefore, we hire unique individuals who work together to create amazing experiences for our guests. We recognize that every member of the team contributes to the success of the whole organization. No one is more important than anyone else, and unless we are in it together, we can't create that special experience for our guests. Your mission:Should you choose to accept it... TheEvents Manager role is to ensure all events run as planned. This takes loads of coordination and isn't for the faint of heart. They plan, organize and manage all details (the moving parts, as we call them) for events booked in our restaurants and meeting rooms by the sales or catering team. From planning the pre-event details with a bride or meeting planner to running around the day of, the main goal is to keep our guests happy and the hotel team motivated. They do this by working with a collaborative hotel-wide team. The Nitty-Gritty:What exactly you will be doing... In helping you understand your role in working for a progressive, environment conscious, world class organization, the following is a list of your essential job responsibilities. Please keep in mind that this list is not all inclusive and that you may be asked to perform other job tasks by your supervisors/managers not listed below in the constant quest to provide out of this world customer service experience for our guests:
- Through the usual functions (planning, site inspections, selling, up-selling and detailing) you will be responsible for working with sales and catering clients to ensure their expectations are exceeded and the hotel is setup for success prior to the client's arrival. This includes creating BEO's, reviewing event space requirements, timelines, equipment needs, finalizing menus, décor and AV and identifying special requests.
- Organizing and leading pre & post convention meetings with the hotel team (and sometimes the clients too) you as our Event Manager will anticipate needs and special requests.
- That's all before the group arrives... Once at the hotel the Event Manager is present at each event to assist with the details. They are the first line of communication and can't fanny around when they see potential problems, compliments or complaints. Our guest's satisfaction is on top.
- This role complies with departmental policies, service procedures and standards. Knowledge of correct maintenance procedures and use of equipment. To put simply, they put the hotel's best foot forward.
- We live to learn. You need to be open to developing your professional skills through Virgin Hotels organized training programs and weekly refreshers.
- Highly organized, anticipating needs and over-delivering wherever possible
- Must be enthusiastic, passionate and possess a sense of humor! No wallflowers permitted!
What qualities are we looking for?You got skills? If you are able to perform the following, then you have come to the right place...
- Input and access data in various computer systems
- Understand guest inquiries and provide clear, concise responses
- Work with others like a rock star, while constantly advocating for your guests
- Communicate clearly in verbal and written English
- Work cohesively with other departments and co-workers as part of a team
- Focus attention on details
- Maintain confidentiality of all guests and hotel information
- Maintain a neat, clean and well-groomed appearance per hotel standards
- Adhere to hotel policies, including but not limited to attendance, safety, behavior
Background must-have:
- Current, legal and unrestricted ability to work in the USA
- Associate or Bachelor's degree preferred.
- Minimum 3 years of previous experience with Events and Servicing
- Ability to compute accurate mathematical calculations.
- Ability to clearly and pleasantly communicate in English with guests, management/co-workers, both in person and on the telephone.
- Proficient computer knowledge.