General Description:
The EOD is responsible for delivering excellent service and a highly polished experience to all events clients in the most efficient, gracious and cost effective manner.
They should be focused on;
- Building and maintaining a highly trained, knowledgeable, professional, warm, welcoming team of FOH staff and Captains.
- Running the Events Operations in an efficient, cost aware manner that maximizes personal service levels.
- Being a positive presence throughout the whole building and communicating effectively with all departments about Events and their effects on the other aspects of the Hotel.
Responsibilities
- EOD is responsible for the successful execution of all events at Wythe
- Develop and maintain thoughtful and effective service documents, procedures, and standards for all types of events
- Supervise, hire, train, coach and discipline a talented team of professional events staff and oversee the review process to ensure employee development/protocol is being followed by each and every Events staff member.
- Ensure that all Event Captains have the tools to independently manage and take agency for all aspects of the event/client service and their team of staff for each event.
- Ensure feedback and reconciliation information for all events is recorded by Captains. Create/distribute missing information as needed.
- Manage all events staff scheduling on a weekly basis with the goal of developing and maintaining an excellent, engaged team that really cares about service and each other.
- Oversee Event Porter(s) - direct and organize them and their duties in an efficient manner. Ensuring they are working thoughtfully and protecting the Events spaces, furniture and other Hotel assets at all times.
- Work to ensure that all Event spaces are set in a sellable layout; clean, set with furnishings and free from clutter.
- Communicate with the Facilities Manager to ensure any necessary maintenance or building projects which affect events are completed in a timely manner. Be responsible for the events facilities, equipment, furniture and service ware. Conduct regular walkthroughs and inventories. Arrange repairs with the Events POrter team.
- Build strong relationships with the kitchen team. Ensure they are up to date on all Events plans and needs well in advance.
- Work directly with the kitchen and bar teams to ensure effective communications between those teams and the Events team at every level from Sales to Operations.
- Maintain an inventory of serviceware and oversee all purchasing of new service items.
- Follow-up on any event issues/service needs to always improve our events offerings
- Identify, research and propose upgrades and improvements to spaces and operations with an eye to increasing revenue and/ or reducing costs.
- Be responsible for the development, implementation, and improvement of the systems that allow us to deliver excellent, efficient service for all Events within the hotel. This includes but is not limited to - event service-related building projects, staff development, display styling and service initiatives.
- Communicates staffing, financial, or operational limitations which may present challenges to future events.
- Works closely with the Controller to manage payroll and all other Events expenses on a weekly basis.
- Maintain a floor presence at events. Offer support and guidance to Captains and work with hourly staff members to ensure excellent service and professionalism. Build trust and respect with the whole service team.
Overview
This position directly oversees and schedules a full Events team composed of Event Service Staff, AV techs, Event Captains, Event Porters, and 3rd Party freelance event staff.
Manages the labor budget for each and every event with the goal of providing excellent service in an efficient, thoughtful, cost effective manner.
Promotes cooperation, communication and good relations across all departments. Liaises with the Events team, Hotel team, and Restaurant and Bar teams to minimize any negative impact of events.
Weekly payroll, scheduling & POS reconciliations.
Once an Event begins at the Hotel, the EOD is the primary person in charge. They must be ready to rally whatever resources are needed from inside or outside the hotel to make the event successful, and they must be able to give direction to all other parties, from Events Coordinators and Salespeople to Chefs, GM s and Ownership.
The EOD is a vitally important role for the success of the Events department, and the Hotel as a whole.
There is an excellent opportunity to build on our existing team, deliver wonderful, personal service, and have a positive effect on all aspects of the Hotel by capitalizing on opportunities to engage with other Departments and Directors/GM s within the Hotel.
The EOD is the Owner's representative for all Events at Wythe Hotel and as such can rely on the full support of the Security and Engineering teams, Events Sales Director and Managers, HR, Hotel GM, Restaurant and Bar GM, Events Executive Chef, Chef Owners, and Owners.
Salary Range: $95k-115k
This position is in office 5 days a week, hybrid or remote is not available