DescriptionProvides the operational functions and support for various SME events as assigned. Performs appropriate event venue and service providers research, capabilities assessment and submits recommendations for selected event(s). Acts as the primary (day to day) contactfor selected venues and vendor partners. Executes and actively monitors expense budgets. Plays a support role for onsite event execution, including managing event provider/vendor service delivery. Continually works on behalf of all stakeholders to develop and execute on Customer First initiatives.MAJOR FUNCTIONS:
- Research potential vendors, prepare RFQ, and contribute input in the negotiation and selection process for these services.
- Executes pre-event, onsite and post event stakeholder services with venue and service providers.
- Supports event registration and related processes, including vendor interface, pre-show, on-site and post-show activities.
- Supports and implements programs that deliver the highest customer service level while setting industry-leading quality standards.
- Monitors floorplan development and assists with gaining Fire Marshall approval.
- Documents and executes a set of standard operating procedures designed to personalize customer service, improve efficiency, reduce costs, and facilitate communications.
- Monitors the event operations budgets, tracks spending, identifies areas of cost savings, and provides monthly forecasts. Identifies and reports on any significant changes to senior management.
- Documents and executes production schedules that includes timelines, benchmarks, and allocation resources.
- Provides exhibitor assistance and support before, during and following events.
- Other duties as assigned.
RequirementsMINIMUM EDUCATION, SKILLS, AND EXPERIENCE REQUIREMENTS:
- Bachelor's degree in marketing, hospitality management, or business related field preferred.
- At least three (3) years' experience in event operational roles, show management, logistics and/or, customer service.
- High degree of attention to detail, time management, and intrapersonal skills.
- Strong verbal and written communication skills.
- Strong negotiation skills.
- Demonstrated experience with Microsoft Office applications, databases and event software proficiency.
- Strong customer service and problem-solving.
- Demonstrated ability to maintain a professional demeanor, work effectively as part of a team, and manage multiple tasks in a fast-paced environment. Working knowledge of tradeshow industry rules & regulations and compliance standards.
KEY COMPETENCIES:
- Event Operational Knowledge and Execution
- Project Management Skills
- Customer Service Orientation
- Vendor Selection
- Budget Management and Cost Control
- Analytical and Problem-Solving Skills
- Attention to Detail and Organizational Skills
WORKING CONDITIONS:
- Normal office environment.
- Regular, in-person attendance required.
- Primary office location: Southfield, MI.
- Travel required: up to 25%.
- Exposure to on-site exhibit hall hazards from forklift trucks, fumes, etc.