Event Operations Manager
: Job Details :

General DescriptionThe Event Operations Manager will directly support the Director of Event Operations in effort to best streamline the event execution process. The right person for this role will oversee all operational aspects of event execution based on the plan that has been created by our event managers and clients. This includes, creating service and expo plans for event captains, building weekly schedules, tracking employee punches, providing supervisory oversight & support on the floor & in the BOH during an event, and providing real-time coaching & employee feedback to continuously strive for the highest standards of service. This is a full time salaried position with a starting pay rate of $75000. Job Responsibilities/Essential Functions ● Creates all event Captain Service and Expo plans● Weekly scheduling: Family meal, porters, housekeeping, & security● Creates and circulates weekly event digest ● Weekly invoice reconciliation● Ensures call sheets are up to date ● Updates event staff opening, closing, and side work checklists as needed ● Updates station guides seasonally or as needed ● Maintains and updates 7shifts event calendar● Maintains oversight of event inventory ● Oversees the flow of rentals while hosted within the hotel● Ensures all event rental orders are properly checked-in and picked up on a weekly basis● Approves event shift swaps and changes ● Tracks event staff clock-in, clock-out, & break times● Attends weekly Events Operations meetings with the Event Managers and EOD to review and strategize BEOs for the upcoming weeks● Post-event feedback breakdown● Sends out weekly staff announcements ● Filing (online & in-office)● Maintains a granular awareness of all upcoming event details, changes, additions, etc. ● Suggests schedule adjustments for upcoming events as needed Position Skills & Demands● Must be able to commit to [50] weekly hours on-site● Previous experience in operations is a plus● Able to Captain an event if necessary● Comfortable providing coaching and direct feedback to all event staff ● Working knowledge of Google Suite and Google Workspace ● Dedicated to excellence and superior client service [Wythe Standard] ● Serves as a shining example for all Event Staff to model themselves after ● Maintains a positive attitude in the Events Department and throughout the building. ● Coordinates the flow of event information throughout and across all departments and channels ● Stellar administrative and communication skillsBasic requirements● Must have at least a year of administrative experience in a corporate environment● Must have previous management experience● Experience in operations is a plus● Able to lift and carry 40 lbs ● Able to stand and work for 8+ hour shifts ● Able to work outdoors when necessary