In order to be considered for this role, after clicking Apply Now above and being redirected, you must fully complete the application process on the follow-up screen.Overview Responsible for various guest relations activities including but not limited to greet, check and direct guest as they enter the building.This role pays an hourly wage of $11.50 to $13.00.Benefits for PT roles: 401(k) savings plan and 401(k) matching. This position will remain open until November 1, 2024ResponsibilitiesEssential Duties and ResponsibilitiesInclude the following. Other duties may be assigned.
- Guest relations activities that include greeting and directing guests, screening guests for camera/video equipment and other items not permitted into the buildings, securing areas, responding to emergency situations, ensuring the safety of all guests and reacting to requests for service and assistance.
- Have a full working understanding of the specific event post (i.e. ticket takers, ushers, concierges, security, crowd control, door screeners and guest relations) and possess the ability to communicate with patrons. Anticipate problems and appropriate solutions.
- Ensuring there is an effective and efficient response to patron issues through 2-way radio communication.
- Observe employee and crowd behavior before, during and after an event takes place.
- Represent the company in a polite and professional manner using proper customer service skills.
- Direct customer service complaints and inquiries to proper manager/supervisor.
- Abide by facility rules, regulations, policies and procedures.
- When a witness to an on-site injury must complete incident reports.
- Promote a safe working environment for all employees by following the life safety and emergency program as needed.
- Will be required to have open availability to work events on an on-going basis including weekends, evenings and holidays.
- Maintains the proper image and generates positive public relations with patrons and staff.
- Performs other duties as assigned by the Assistant Event Services Manager and the Event Services Manager.
QualificationsKnowledge, Skills and Abilities
- Customer service is a focal point of position. Must be able to maintain an effective working relationship with clients, employees, exhibitors, patrons and others encountered in the course of employment.
- Ability to effectively communicate with co-workers and patrons.
- Ability to communicate with, and take direction from immediate supervisor and facility management.
- Possess excellent written, verbal and interpersonal skills and interacts with all levels of staff, including management.
- Remain flexible and adjust to situations as they occur.
- Ability to handle/resolve high tension situations and control unruly guests.
- Excellent problem solving and organizational skills.
- Work independently, exercising judgment and initiative.
- Must possess professional presentation, appearance and work ethic.
- Ability to work flexible hours based on events, including daytime, evenings, weekends and holidays as needed.