Location: Norfolk,VA, USA
Oak View Group
Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.
Position Summary
Out-going and fan-friendly individuals are needed to become members of the Chartway Arena/OVG360 Event Staff. Our Event Staff members will greet guests, check tickets and direct fans with the primary focus of providing the best possible experience from entrance to exit! The Event Staff Team Member position requires the flexibility to work evenings, weekends, and holidays as required.
Our Event Staff team is a critical role in the overall fan experience and is committed to providing all our guests with a safe, pleasant, and memorable experience during ODU Men's and Women's Basketball Games as well as all other events at Chartway Arena. As a valued member of the Event Staff, you will our frontline employees as the first individuals guest see upon entering our arena. You will greet guests, check tickets, and direct fans with the primary focus of providing the best possible experience from entrance to exit.
This role will pay an hourly wage of $15.00.
Benefits for PT roles: 401(k) savings plan and 401(k) matching. Also, OVG provides part-time, seasonal, and internship employees with one hour of accrued paid leave per 30 hours worked, up to 48 hours per year.
EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline
About the Venue
Chartway Arena is a 9,100-seat multi-purpose arena located on the campus of Old Dominion University. Operated by OVG360 since it opened in 2002, Chartway Arena is known as one of the premier mid-sized collegiate venues in the country. Chartway Arena is home to Old Dominion Monarch Men's and Women's basketball, as well as concerts, family shows and other attractions for the Hampton Roads area. Visit www.chartwayarena.com for more information on upcoming events.
Responsibilities
* Interact with guests who enter the facility ensuring a safe, and welcoming atmosphere for all in the facility.
* Be proactive and personable in greeting and assisting guests to their seats.
* Scan event tickets ensuring that the proper ticket is being used to gain entry
* Provide accurate arena and event information and direct guests accordingly.
* Be familiar with the Arena's policies and procedures, including emergency evacuation plans.
* Have the ability to anticipate needs, assess situations and act accordingly.
* Understanding of the arena layout including seat locations, hospitality spaces, concessions, and area around the arena and assist in managing with foot traffic flow for large crowds.
* Must be flexible with position assigned, understanding the duties may change based on need and/or situation.
* Standing, sitting, and being stationary in one area during the duration of the shift.
* Event Staff will work in loud and dark environments.
* Report any customer issues and building safety issues to supervisors.
* Other duties as assigned.
Qualifications
* Prior customer service experience (entry level or supervisory) preferred.
* Must have a positive and professional attitude and must possess outstanding communication skills.
* Requires attention to detail and ability to adapt to changing and high-pressure situations.
* Required to work autonomously as well as in a team setting in a respectful and courteous manner.
* Ability to read and interpret documents such as safety rules.
* Must be able to stand and walk for an extended period.
* Provide hospitality to guests before, during, and after events.
Minimum Required Qualifications:
* Outgoing and guest-friendly.
* Maintain a well-groomed appearance and be in proper uniform
Strengthened by our Differences. United to Make a Difference
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
Equal Opportunity Employer
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ( protected class ) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.