In order to be considered for this role, after clicking Apply Now above and being redirected, you must fully complete the application process on the follow-up screen. Overview The Event Staff is the primary contact with the guests at the facility. Required to have knowledge of the building and its services also to provide a safe and enjoyable environment for the building patrons. This role will pay an hourly wage of $10.00 to $12.00. For PT roles: Benefits: 401(k) savings plan and 401(k) matching. Job Expires 7/31/2024 Responsibilities
- Event Staff will work one of the following positions: Ticket Taker, Usher, Security, and Parking
- Enthusiastically greet and direct guests while performing assigned tasks (i.e. ticket scanning, directing guests to their seats, providing directions)
- Provide KCAC guests with accurate event and venue information.
- Identify and respond to emergencies according to emergency protocols. Involve event Supervisor or Manager as needed
- Proactively approach guests that may have an issue and/or complaint
- Creatively resolve issues/complaints and involve event Supervisor or Manager as needed
- Other duties as assigned by management
- Must be able to work outside in any weather conditions (Parking & Security)
- Work flexible hours including evenings, weekends and holidays
Qualifications
- Experience in prior customer service preferred
- Demonstrated strong customer service skills
- Must have a friendly disposition and a smile
- Must be able to stay calm in stressful, fast-paced situations
- Experience dealing effectively with conflict
- Ability to work in a variety of environments including but not limited to darkened corridors, around crowds, loud noise, flashing lights, and haze effects
- Ability to stand and walk for extended periods of time.