Smash Park, a leading Eatertainment brand, is seeking an experienced and dynamic Event Coordinator to join our team.
What we do: We Deliver Fun.
Who we are: We are passionate, thoughtful, and competitive professionals who are obsessed with serving others.
What's important to us: Living the +1. Giving our team members & guests everything they expect plus a little more.
Why us? You will experience what it's like to play and grow on a winning team!
As an Event Coordinator for Smash Park, a typical day might include the following:
- Responding to a large and consistent volume of email, phone and drop-in inquiries about booking a private event, in a welcoming and positive way
- End-to-end communication with the guest scheduling the event, to ensure all questions are answered
- Providing education and consultation to guests regarding the plethora of options, including reservations for pickleball courts, games courts, canopy's, catering, etc., to sell each guest the perfect option for them
- Answering questions that guests have regarding drinks, food, the game of Pickleball, or other questions about our awesome venue
- Creating documents that communicate necessary details to all internal parties impacted
- Communicating and working closely with other team members, to ensure events play out as each guest expects
- Seek feedback after events, and identify ways to improve; share feedback with the team
- Track event key performance areas and identify items to work on for future events
This Job Might Be for You If:
- You enjoy working independently and you're self-motivated
- You don't mind sitting the majority of the day, responding to emails, phone calls and voicemails
- You have extraordinary people skills, you take pride in your work, and you enjoy creating positive and memorable experiences for your customers
- You are highly organized, and enjoy creating and improving both processes and supporting tools
- You thrive on multi-tasking in a very busy environment, and you're easily able to work under strict deadlines
- You are patient, level-headed and cool under pressure
- You pay attention to details. As far as you're concerned, anything worth doing is worth doing right, every single time; you stay focused, and nothing falls through the cracks on your watch.
- You communicate clearly; you speak eloquently; you can explain just about anything to anyone, and you're comfortable communicating with all types of people and personalities
How You'll Do It
- Maintains an in-depth knowledge of venue, menus, vendors, and operations as they pertain to sales, and property rentals.
- Coordinates event details such as space requirements, food and beverage menus, and game rental requirements with clients.
- Serves as event coordinator when needed.
- Provides clients with up-to-date estimates on contracted food, beverage, and rentals, recommending best possible choices within their budget to ensure a better than expected event and to encourage repeat business.
- Accurately reviews event information at operations meetings and sets the team up for success with providing event cheat sheets, accurate # of drink tickets and wristbands for each group as needed.
- Solicits business through cold-calling and outside sales visits.
- Oversees booked business to ensure client satisfaction, informing departments on event status and follows established guidelines and time frames.
- Coordinates the rental of any additional items sold for the event.
- Documents event details at the completion of each event for use in planning and executing future events.
- Investigates, resolves, and responds to guests' comments/feedback as necessary.
- Participates in all marketing and promotional efforts to build the business.
- Any other duties as assigned.
What we are looking for:
- Minimum of three (3) years of related sales or coordinating experience
- Excellent communication, time management and organization skills
- Ability to work on a team
- Energy and enthusiasm
- Safe service of food and alcohol certification is preferred.
- Knowledge in Tripleseat sales software, and Google Workspace or similar software is preferred.