Salary: $47,988.00 - $64,440.00 AnnuallyLocation : Yakima, WAJob Type: ClassifiedJob Number: 24-124Division: Auxiliary ServicesOpening Date: 12/09/2024Closing Date: 12/23/2024 11:00 PM PacificDescriptionOur Mission Statement:As a federally designated Hispanic-serving Institution residing on the traditional homelands of the 14 Confederated Tribes and Bands of the Yakama Nation, Yakima Valley College cultivates equity and a culture of innovative and inclusive teaching and learning.Yakima Valley College serves all students holistically, supports all students' learning goals, and fosters achievement within career and educational pathways.We strengthen our communities by providing opportunities for personal enrichment, economic mobility, and sociocultural engagement. Reporting to the Director of Auxiliary Services or designee, the Events Coordinator 4 will provide support services to the Kaminksi Conference Center. Support by triaging and supporting all inbound issues via phones, video conference, email, and walk-ins including providing tours and assistance with multimedia. This position will provide and document solutions for the users and escalate issues using the ticketing system. All incidents must be logged and documented following prescribed process. Complex and/or high priority issues are elevated to specialized support groups for resolution as needed, however, the Events Coordinator 4 is responsible to ensure that an effective solution is provided to the user. Support will conduct preventative maintenance, create and follow knowledge base documentation, and/or systems support. The incumbent will diagnose and resolve low-risk problems using predetermined methods on computer or telecommunication software and/or hardware, or applications running in standalone, client/server, web-based, and/or networked environments. The planning, scheduling, coordinating events at the Kaminski Conference Center. The reviewing of budgets, purchasing, billing, and customer service for the Kaminski Conference Center.The Events Coordinator 4 Kaminski Conference Center position is a full-time classified position; the beginning salary is $3,999.00 per month for 40 hours per week, with periodic increments up to $5,370.00, plus a full state benefits package. The shift will include early mornings, weekends, and evenings for Kaminski Conference Center events. Essential Tasks ESSENTIAL FUNCTIONS/TYPICAL DUTIES:
- Reviews and prioritizes facilities use/event/Kaminski Conference Center requests to assure optimum use of space; assigns space and monitors facility use to assure conformity with policies.
- Incumbents plan, arrange, and coordinate a wide variety of support services for events such as, complex single-day conferences, multi-day conferences, and workshops.
- Reviews, prepares, and maintains Kaminski Conference Center budget, records, and reports; comprehensive plans, summaries, and recommendations.
- Performs simple repairs/fixes using knowledge base articles and pre-determined methods to resolve relatively low-risk problems and reports more substantive problems to a higher level for action.
- Provides information including tours of event spaces, outlining analog, and digital audio/video equipment.
- Answer inbound calls to the Kaminski Conference Center and facility rental and events phone line and answer emails.
- Monitor and respond quickly and effectively to incoming Tier 1 scheduling and events requests received by the technology service helpdesk or Auxiliary Services;
- Provide support via phone, email, walk-ins, and by remote administration tools resolving incidents to the end user's satisfaction;
- When beyond Tier 1 support, utilize helpdesk ticketing system software to record and document inbound support requests and resolutions accurately;
- Escalate and provide follow-up on complex and/or high priority support incidents using established escalation paths;
- Provides support to or direct to staff who can help with computer, audio visual systems users such as speakers, microphone, projectors, displays, providing correct log-on procedures, equipment maintenance procedures, operations, system usage procedures, and making preliminary identification or problems encountered by users.
- Makes preliminary identification of problems encountered by users to determine if it is due to equipment, network, or application errors and contacts appropriate personnel to achieve resolution.
- Performs simple repairs/fixes using knowledge base articles and pre-determined methods to resolve relatively low-risk problems and reports more substantive issues to a higher level for action;
- Works on Tier 1 tasks to support technology services projects performs other duties as assigned.
- Process the billing for the Kaminski Conference Center by working closely with business office, vice president office, and community relations department.
- Confirming events then forwarding to correct departments.
- Facilitates quarterly meetings.
- Inspects meeting areas for maintenance.
- Coordinates and controls inventory of expendable items.
- Other duties as assigned.
Qualifications MINIMUM QUALIFICATIONS:
- Associate's Degree.
- Two years of experience in clerical experience or certification as a Certified Meeting Professional (CMP).
- OR equivalent education/experience.
PREFERRED QUALIFICATIONS:
- An earned Bachelor's degree.
- Experience working in higher education.
PHYSICAL REQUIREMENTS:
- Requires the ability to lift, carry, push, and pull objects up to 50 pounds.
- Bending at the waist; kneeling and squatting/stooping; repetitive arm/hand movement (extending the hands and arms to seize, hold, and grasp).
- Reaching above shoulder level (including stretching upwards on tiptoe maintaining balance); and standing for long periods of time.
KNOWLEDGE OF:
- Customer service.
- Knowledge and proficiency in the use of Microsoft Office Suite.
- Event Coordinating.
- Venue Marketing.
- Configuration, networking, and cabling best practices.
- Analog and digital audio equipment (speakers, microphones, etc.) and protocols.
- Analog and digital video equipment (projectors, displays, etc.) and protocols.
- Distance learning solutions, including Zoom, Teams, MS Stream, Panopto, and Canvas.
- Billing process.
ABILITY TO:
- Use computer skills; proficient in Microsoft Outlook, Word, Excel, PowerPoint and additional editing platforms.
- Work independently under general supervision.
- Work effectively with a diverse population of students, faculty, staff, and local community.
- Display an effective understanding of the job responsibilities, the roles of others within the Auxiliary Services Department, and YVC employees, and the strategic goals.
- Contribute to the overall satisfaction goals of the Auxiliary Services.
- Take all reasonable measures to assure and maintain data integrity and security.
- Prioritize and adapt to a constantly changing workload.
- Communicate effectively, both verbally and in writing.
- Maintain responsive communication to inbound requests from multiple channels.
- Adapt to the rapidly changing nature of information technology.
- Work under stressful situations and manage stress appropriately.
- Negotiate priorities according to campus and department need.
- Utilize reporting to make strategic decisions for improving VTC solutions.
- Consistently meet the expectations of the designated work schedule.
SCHEDULE:
- Will work some early mornings, nights, and weekends
Supplemental InformationAPPLICATION INSTRUCTIONS:To apply for this position, you MUST submit a complete YVC Online Employment Application, and include the following REQUIRED attachments:
- A cover letter describing how you meet the qualifications of this position (a generic cover letter will not be accepted)
- A current resume (a resume will not substitute for the work experience section of the online application)
- Three (3) professional references (personal references do not count as professional)
- Unofficial transcripts for confirmation of degree (if minimum qualifications require a degree). The successful candidate will be required to submit official transcripts at time of hire
- Certifications/Credentials as required for fulfillment of the minimum qualifications
Please note: Failure to follow the above application instructions will lead to disqualification. Please do not include any attachments other than the ones requested above. E-mailed documents will not be accepted after the closing of the recruitment or in lieu of attaching your documents to the online application.EMPLOYMENT INFORMATION:Those applicants invited to interview may be required to complete a skills test.Candidates will be subject to a Criminal History Background Check as a condition for consideration of employment. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Yakima Valley College does not discriminate against any person based on their race, color, creed, religion, national origin, sex, sexual orientation and/or gender identity, age, marital status, the presence of any sensory, mental or physical disability, the use of a trained dog guide or service animal by a person with a disability, honorably discharged veteran or military status, genetic information, or any other prohibited basis in admission, treatment, or participation in its programs, services and activities, or in employment. All inquiries regarding compliance should be directed to Alma Ramirez, Interim Director of Human Resource Services, Yakima Valley College, 1015 South 16th Avenue, Yakima, Washington, 98902; email ...@yvcc.edu; telephone 509.###.####.Yakima Valley College's Annual Safety and Fire Report is available online at containing mandated information about current campus policies concerning safety and security issues, required statistics, and other related information for the past three calendar years. To obtain a paper copy of the report, please call 509.###.####.Applicants with disabilities who require assistance with the recruitment process will be accommodated to the extent reasonably possible. All positions are subject to funding.Yakima Valley College offers a selection of health and retirement plans allowing you to take advantage of the plans that work for you. We also offer paid leave, development and career opportunities, and other compensation benefits. Benefit packages are a key component of our Total Compensation Model.Insurance BenefitsYakima Valley College offers medical (including vision), and dental. There are several medical plans with affordable monthly premiums that offer coverage throughout the state. Employees are also covered by basic life and long term disability insurance, with the option to purchase additional coverage amounts. To view premium rates, coverage choice in your area and how to enroll, please visit the Retirement and Deferred CompensationState Employees can elect to become members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the ' web site. Employees can elect to participate in the Washington State Board Retirement Plan instead, check out for more information.Employees also have the ability to participate in the (DCP), a supplemental retirement savings program that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.Please refer to the for more detailed information.Paid Leave and Other IncentivesIn addition to the benefits above, full time adiministrative employees accrue up to 24 days of vacation, 12 sick days, and 2 personal days each year. Full time employees are also able to take advantage of waived tuition, scholarships and other professional development opportunities. Contact our Human Resources team with any additional questions you may.