Location: Milwaukee,WI, USA
Pay based on experience | First Shift
In this fast-paced, high energy environment where great guest service is essential, how do we ensure all of our guests are happy with our Events services? As an Events Specialist, you will have a genuine passion for guest service, top-notch organizational skills, and the ability to work well in a team. While carrying out the job duties listed below, you will contribute to our continued success by demonstrating unsurpassed guest service, a high level of integrity and ethical standards, and personal and professional dedication to our mission, vision, and values.
Principal Duties and Responsibilities (*Essential Functions)
* *Provide clerical and administrative support for the Events department.
* *Detail social events including but not limited to weddings, meetings, galas, fund raising events, conventions, corporate events, trade shows, holiday parties, exhibits, and other special events.
* *Obtain, confirm, and manage all event-related details and information to include, but not limited to, meeting specifications, audio visual needs, technical needs, exhibit needs, load in/load out, pre-cons/post-cons, and food and beverage requirements with client. Manage and finalize all assigned bookings turned over from Sales.
* *Ensure successful execution of each event by acting as the information liaison to communicate client desires and needs to applicable departments. Maintain client task log and communicate deadlines and cut-off dates.
* *Organize and distribute group resumes, conference agendas, event orders, floorplans, etc. to all operating partners accurately and on time. Maintain complete knowledge of the daily scheduled group functions, times, locations, amount of people; location of all function space and names of rooms; all styles of meeting and event room settings.
* *Initiate and follow up on billing procedures to ensure deposits, payments, and/or credit applications are received within acceptable timeframes.
* *Work closely with the Banquet team to ensure accurate and timely communication between the customer and Banquets.
* *Ensure guest experience satisfaction by personally interacting with guests, by introducing guests to the Banquet team, and by consistently offering professional, friendly, and engaging service.
* Ensure the event space meets expected standards for cleanliness and BEO/diagram specs.
* *Perform general office duties to include but not limited to the orders for office supplies and equipment, conduct supply inventory, perform basic recordkeeping and retrieve and distribute internal and external mail, schedule and maintain Outlooks calendars, copy, file and retrieve documents, records and reports, as needed.
* Perform job duties in full compliance with departmental internal controls, policies, procedures, and regulations.
* *Work closely with other departments and vendors to meet client needs; know your resources around the property.
* *Assist management with providing guests/vendors with any information or supplies needed to ensure events run properly.
* *Compose, publish and distribute Event Orders (BEOs), Resumes and Change Logs to all appropriate departments and personnel impacted.
* *Prepare, draft and edit reports, memos, letters, billing adjustments and other documents and databases as assigned.
* Perform other duties as assigned.
Job Qualifications
* High school diploma or equivalent and 1 year of administrative or clerical experience are required.
* Experience in the hospitality, gaming, banquet or food service industry preferred.
* Office skills must include the ability to use standard office equipment and the ability to demonstrate basic Microsoft Excel, Word and PowerPoint skills. Delphi and micros software knowledge preferred.
* The ability to use strong organization skills and attention to detail to accurately handle multiple job duties and projects in a fast-paced environment.
* The ability to maintain discretion in handling confidential information.
* The ability to read and interpret written instructions and diagrams.
* The ability to interact with guests and team members professionally.
* The ability to work irregular hours and extended shifts including late nights, early mornings, weekends, and holidays.
* While performing the duties of this job, the team member must be able to talk, hear, stand, sit, walk, climb, balance, stoop, kneel, crouch, and move freely throughout the office and property. The team member is frequently required to use hands to handle or feel objects, tools, or controls, and reach with hands and arms. The team member must be able to operate a personal computer. The team member is required to lift, carry, push, pull, or move objects up to 25 pounds on a regular basis and up to 50 pounds occasionally, with assistance. Team member must wear all required Personal Protective Equipment (PPE) while performing job duties. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Working Conditions
The noise level in the work environment is usually moderate to loud. When on the casino floor the noise level increases. The facility is not smoke free.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all qualifications, responsibilities, duties and skills required