Be a part of something bigger than yourself and join our growing family with the most well-known hospitality brand in the world! If you are someone who works well with highly effective teams and is focused on satisfying customer expectations while building strong profit margins - we want to hear from you.Job description:The Marriott Chicago O'Hare is currently seeking an individual with previous experience in sales, catering and/or accounting to join our awesome team! Overall hotel experience is preferred with Marriott Hotel systems understanding being advantageous. Overview:The Executive Administrative Assistant will provide administrative & clerical support to the Executive Offices and those that work within; including but not limited to Sales, Catering, Accounting and the General Manager.Responsibilities:
- Provide administrative support to the Executive Offices and team.
- Establish and maintain accurate filing systems, opening/sorting mail.
- Answer phone calls gathering and uncovering client needs and relaying messages to the appropriate Executive Management personnel.
- Schedule meetings, as requested.
- Compose/send letters, memos, thank you cards, RFP's, daily/weekly/monthly sales reports, and other documents, as needed/requested
- Create and maintain group parking and meal vouchers
- Prepare and distribute group resumes, BEO's, verify/edit documents as needed/requested.
- Communicate daily events and other customer communication to ensure proper guest service.
- Coordinate events, as needed/requested.
- Operate standard office equipment.
- Develop and maintain positive working relationships and maintain confidentiality of proprietary information.
- Utilize available resources to provide excellent customer satisfaction.
- Requires knowledge and adherence to hotel policies and procedures including those of the Sales, Catering, and Accounting departments.
- Must be able to work well and communicate with Food & Beverage/Banquet Managers, Supervisors, and Banquets team to ensure the customer is satisfied with their needs.
- Superb time management skills with the ability to prioritize a multitude of projects while staying organized.
- Must be effective at listening to, understanding, and clarifying concerns raised by guests/customers or anyone from the executive offices.
- Must be able to multi-task and prioritize department needs and deadlines.
- Creating groups given to them by the sales/catering teams in the Marriott systems
- Requesting for and submission of group rooming lists
- Updating group projections
- Posting Bonvoy Loyalty points
- Prepare amenity requests
- Sending finalized billing statements to clients
- Perform other duties as requested by the executive management team.
Preferred Qualifications:
- At least 1 year of hotel administrative experience or any combination of similar education and experience.
- Marriott Hotel Systems experience a plus.
Availability:
- Must be available to work days.
Benefits:We offer a competitive wage, Health and Dental Insurance, company paid Life Insurance, Short Term and Long-TermDisability Insurance, Vision, Critical Illness, Accidental, 401(k) and company match, Paid Time Off (PTO), free hotel roomsand hotel discounts.E.O.E.