Vision: Wisconsin's first choice for casino entertainment.Mission: Gaming professionals working together to provide a friendly, safe, and fun gaming experience.Values: Professionalism, Accountability, Respect, Integrity, Sincerity.The duties and responsibilities are not an all inclusive list but rather a general representation of the duties and responsibilities associated with this position.SALARY: $21.13 /Hr. (NEGOTIABLE; PLUS COMMISSION BASED ON PREFORMANCE) After successful completion of the probationary period, employee will receive off probation wage increase.Shift Differential: Monday-Thursday (6pm to 6am) - $1.00 per hour workedFriday 4pm to Saturday 4am - $3.00 per hour workedSaturday (4am to 4pm) - $2.00 per hour workedSaturday (4pm to 4am) - $3.00 per hour worked Sunday 4am to Monday 6am - $2.00 per hour workedPOSITION SUMMARY:Build and maintain relationships with targeted gaming customers for Oneida Casino. Ensure proactive and on-going communication with target customers through personal interaction, telephone, email and written correspondence. Monitor interactions with guests on the property and in various off-site events. Offer complimentaries using established and approved guidelines, as well as, good judgment. Contributes to our continued business success by providing unsurpassed guest service, personal and professional dedication to our Mission, Vision, and Values, and demonstrating a high level of integrity and ethical standardsDUTIES AND RESPONSIBILITIES:
- Develop, maintain, and facilitate effective relationships, communication processes and activities with all Executive Services personnel, Gaming personnel, and all other internal and external customers. Conduct and attend regular department meetings to ensure effective communication take place.
- Ensure Executive Services generates reports for appropriate personnel in a timely and effective manner.
- Communicate with Oneida Casino Guests by mail, email, written, or verbal communication; act as spokesperson at Executive Services Department Events including promotions, entertainment, and sporting events.
- Analyze and research data, prepare and create databases and spreadsheets using required software in a Windows environment.
- Maintain availability and handle all Oneida Casino Guests needs.
- Educate and encourage Oneida Casino Guests to participate in using player club cards.
- Utilize the player tracking system to promote increase of participation in the players club.
- Compensate Oneida Casino Guests within levels, as approved.
- Meet monthly, quarterly, semi-annual, and yearly quotas as required.
PREFERRED QUALIFICATIONS:
- Bachelors Degree in Business, Marketing, Hospitality, Communications or related field.
- One (1) year of CMP (Casino Marketplace) database experience.
MINIMUM QUALIFICATIONS:
- Must be eighteen (18) years of age or older.
- Associates Degree in Business, Marketing, Hospitality, Communications or related field; three (3) years experience in marketing, sales, hospitality, customer service or Gaming related experience.
PHYSICAL REQUIREMENTS/WORK ENVIRONMENT:
- Frequently walk, use hands, handle, reach with hands and arms, talk and hear.
- Work is generally performed in a casino setting with a higher noise level. Evening, and/or weekend work is frequently required. There is frequent interaction with the employees and patrons. Travel may be required for training, meetings, conferences, presentations, and other events.
- Work environment may NOT be smoke or dust free.
- A Tuberculosis (TB) Screening and/or a 2 step TB Skin Test is required within thirty (30) days of employment.
The Oneida Nation does not discriminate on the basis of race, color, national origin, sex, religion, age or disability status in employment or the provision of services. However, individuals of Indian ancestry and Veterans will be given preference by law in initial employment or re-employment.