Location: Baltimore,MD, USA
JOB SUMMARY:
Increases gaming revenues and profits by developing designated customer segments through increased visitation and play consolidation. Creates loyalty to Caesars Entertainment among valued gaming customers by building lasting relationships and effectively utilizing marketing techniques.
JOB FUNCTIONS:
* Maintains close ties with targeted guests through personal contact by phone and in person.
* Greets guests in the casino and participates in social events and special promotions.
* Anticipates guests' needs and quickly responds to guests' requests to arrange transportation and accommodations.
* Effectively uses telemarketing, mail and other marketing techniques to increase visitation patterns among target customers.
* Handles difficult guests and situations in a calm, professional and prudent manner.
* Fully complies with all applicable rules, regulations, laws and policies, and conducts themselves with highest levels of integrity and honesty.
QUALIFICATIONS:
* 2+ years Casino Host, Slot Host or VIP Services experience in gaming operation.
* Track record of personally providing excellent customer service.
* Excellent interpersonal, communication, team-building and problem-solving skills.
* Must be willing to work Evenings and Weekends.
* Must be able to speak, read, write and understand English (Bilingual Preferred).
* College degree in Marketing, Hotel or Business preferred.
* Must be able to respond calmly and make rational decisions when handling guest's needs.
* Must be able to tolerate areas containing second hand smoke.
COMPENSATION & BENEFITS:
* $65,000 - $75,000
* Bi-Weekly Pay Dates
* FTO, 401(k), Medical, Dental, Vision, Life & Disability Insurance
* Incentive Bonus Program