Executive, Customer Service
: Job Details :

Avery Dennison (NYSE: AVY) is a global materials science company specializing in the design and manufacture of a wide variety of labeling and functional materials. The company's products, which are used in nearly every major industry, include pressure-sensitive materials for labels and graphic applications; tapes and other bonding solutions for industrial, medical, and retail applications; tags, labels and embellishments for apparel; and radio frequency identification (RFID) solutions serving retail apparel and other markets. Headquartered in Mentor, Ohio, USA, the company employs approximately 36,000 employees in over 50 countries.ABOUT AVERY DENNISON SMARTRAC:Built on a legacy of innovation and materials science, Avery Dennison has embarked on a new era of opportunity. This is an opportunity to take the functional and traditional label and enable it with digital technologies that can give every item a unique digital identity and digital life.This intelligence applied  technology has the capability to enable a world of connected everything. A world where the 'who, what and where' of every physical item becomes points of irrefutable fact and absolute visibility.Job DescriptionYour roles:This role requires the person to possess strong communication, interpersonal and negotiation skills, as well as a thorough understanding of customer service function, company products and regulatory requirements.Activities may include but are not limited to:Manage all customer service related work including customer orders processing, order inquiries, acknowledgments, confirmations, and sample requests.Process validity of orders against part numbers and prices, enter orders into the ERP system, and send out order confirmations to customers.Communicate with Production Planning, NPI, and PPD for order delivery dates and negotiate with customers for the best commit date, rescheduling if necessary.Notify customers when products are ready for shipment, confirm their shipping instructions, and work with Logistics personnel to ensure timely shipment.Collaborate with Global Customer Service to assist whenever needed.Support Global Sales in handling orders, samples, reports, and account maintenance.Assist customers in resolving service and quality issues when complaints arise.Prepare monthly sales and order reports.Manage day-to-day operations of the customer service function on site.Other responsibilities and tasks as assigned due to operational needs.QualificationsJob Requirements:Bachelor's Degree in Business Administration, Management, Customer Services, Logistics, or related fields.At least 5 years of customer service experience in the manufacturing industry.Good interpersonal and negotiation skills.Detail-oriented and able to multitask; proactive, independent, and a self-starter.Excellent verbal and written communication skills; fluent in English and Bahasa Malaysia; Mandarin is an added advantage.Able to liaise and negotiate with customers and operations personnel.Proficient in Google Suite or MS Office software.Experience with Operations processes (i.e., ERP, Planning, Financial) and Oracle software is an added advantage.Motivated, reliable, assertive, and structured.Proactive and able to perform assigned tasks independently.Additional InformationAll your information will be kept confidential according to EEO guidelines.#J-18808-Ljbffr