EXECUTIVE DIRECTOR OF REHOUSING SUPPORT
: Job Details :

Job Description

APPLICANTS MUST BE PERMANENT IN THE ADMINISTRATIVE DIRECTOR OF SOCIAL SERVICES CIVIL SERVICE TITLE OR BE PERMANENT IN A COMPARABLE TITLE ELIGIBLE FOR 6.1.9 TITLE CHANGE OR BE REACHABLE WITH THE SCORE OF 100 ON THE OPEN COMPETITIVE ADMINISTRATIVE DIRECTOR OFSOCIAL SERVICES EXAM (# 1121).

The NYC Department of Homeless Services (DHS) is one of the largest organizations of its kind committed to preventing and addressing homelessness in New York City. Collaborating with other public agencies and not-for-profit partners, the Department of Homeless Services works to prevent homelessness before it occurs, reduce street homelessness, and assist New Yorkers to transition from shelter into appropriate permanent housing.

Under the guidance of the Associate Commissioner for the Rehousing Support Division, the Executive Director of the Packet Review and Rental Processing Unit will be tasked with managing the unit's operations, ensuring comprehensive support and guidance across all areas. With significant autonomy, the Executive Director oversees the Agency's voucher subsidies, the Special One-Time Assistance (SOTA) Program grant, and rental subsidies processes by providing input, monitoring, and addressing any issues that arise.

The Department of Homeless Services is recruiting for one (1) Administrative Director of Social Services-MIII to function as the Executive Director of Rehousing Support who will:

• Serve as the liaison for internal/external partners to intervene as needed. Provide technical support and guidance and respond to questions, concerns or troubleshoot issues that impact the agency delivery of rental processing services. Play a vital role in developing policies relevant to subsidies. Manage the recruitment of other employees.
• Manage all subsidized/unsubsidized housing programs for the agency by ensuring clients' eligibility, rental packet processing and ensure accurate rental payments are made to landlords to expedite clients' exit to permanency.
• Manage communication with Human Resources Administration (HRA) to ensure that payments issues are addressed timely. Work closely with HRA and other sister agencies, such as New York City Housing Authority and NYC Department of Housing Preservation Department to restructure processes and procedures for interagency housing programs.
• Develop, review, analyze, and distribute reports pertaining to shelter inquiries and move outs, rental packets, subsidy reports, etc., within the unit. Track outcomes in comparison to targets, to monitor goal attainment, trends, and areas of concern requiring corrective action. Flag, outline and/or elevate issues warranting review and discussion up through the reporting structure. Provide recommendations for enhancing service delivery. Develop the internal resources of the unit. Implement and strengthen system and procedures to enhance and sustain its operation.
• Work closely with DSS/DHS Information Technology System (ITS) to provide input to in the creation of new programs, upgrade existing systems, and integrate program requirements into data systems and on move outs contracts new/renewals.
• Provide refresher trainings for DHS shelter system on new and existing housing subsidies.

Work Location: 33 Beaver Street

Hours/Schedule: Monday-Friday 9AM-5PM

Minimum Qualifications

1. A baccalaureate degree from an accredited college or university and four years of progressively responsible experience, in a large governmental agency, business firm, civic or community organization operating in the area of social services, including one year at the administrative or managerial level; or

2. Education and/or experience equivalent to 1 above. Graduate education or a license may substitute for up to a maximum of three years of experience in the area of social services, but not for the one year of experience at the administrative or managerial level as described in 1 above, as follows:

• (A) A master's degree from an accredited college or university in accounting, business, child welfare, counseling, economics, education, finance, human resources, labor relations, management, management science, nursing, operations research, organizational behavior, personnel or public administration, political science, psychology, sociology, social work, statistics, and/or urban studies may substitute for two years of experience; and/or
• (B) Graduate education beyond the baccalaureate degree may be substituted at the rate of 30 semester credits from an accredited college or university in the area(s) listed in “2(A)” above for each year of experience up to a maximum of three years; or
• (C) A valid New York State Registration as a Licensed Clinical Social Worker (LCSW) or Licensed Master of Social Work (LMSW) may substitute for three years of experience.

However, all candidates must have a baccalaureate degree from an accredited college and one year of experience at the administrative or management level as described in 1 above.

Preferred Skills

• Extensive experience in housing and homelessness services, preferably within a government or large non-profit setting.
• Demonstrated leadership and management experience, overseeing large teams and complex budgets.
• Excellent communication and collaboration abilities, with experience working with diverse stakeholders.
• Knowledge of housing policies, voucher programs, and emergency housing initiatives.

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at

Residency Requirement

New York City Residency is not required for this position.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.