Location: Philadelphia,PA, USA
Opportunity: Executive Meetings Manager
Plan, solicit, book and coordinate small group meetings and room sales to meet and exceed revenue goals.
Potential Career Path
Group Sales Manager - Director of Group Sales - Director of Sales
Essential Job Functions
* Manage all phases of small meeting groups, under 50 rooms per night with meeting space including contracts, rooming lists, billing, VIPs, upgrades.
* Solicit, negotiate and confirm all social group blocks booked.
* Travel locally to conduct outside calls, promote the hotel and review competition.
* Maximize revenue by selling all facets of the hotel to previous, current and potential clients.
* Coordinate various departments' participation in servicing accounts.
* Book functions accurately into SalesPro and ensure that meeting and room arrangements are to specifications.
* Follow sustainability guidelines and practices related to HHM's EarthView program.
* Perform any other job-related duties as assigned.
* Assist in supervising the banquet operation to ensure the highest standards of service.
* Handle all inquiries, site inspections and correspondence with the utmost courtesy and professionalism.
* Work closely with sales/catering department in order to maximize group& catering revenues by adhering to correct rates and prices.
* Support strategic planning and long term development operational, financial and service goals of the Sales & Catering department.
* Plan and prepare with all outlets for events and coordinate unique requirements, to meet the client's needs, pace and degree of personalization, while actively promoting hotel services
* Identify, customize and deliver individual guest requirements.
* Work additional hours as needed or when requested.
Position Requirements
* Minimum of two years CS/sales experience in hospitality
* College degree in hospitality or business administration is required.
* Thorough knowledge of sales techniques including strong closing skills, as well as negotiating skills.
* An understanding of both monthly forecasting and the annual budget process.
* SalesPro knowledge a plus.
* Rooms experience is a plus.
Work Environment and Context
* Work indoors in environmentally controlled conditions with external and internal customers including both face to face and indirect contact with the public.
* Stand, use hands to handle, control objects and tools, and use telephone and computer systems.
* Manage conflict situations including dealing with unpleasant, angry, or discourteous people.
* Handle cash, other forms of currency and occasionally guests' valuables.
* Able to communicate well in English both orally and written.
* Comply with Hersha and the hotel brand standards.
What We Believe
People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It
Source: HHM Hotels