Executive Meetings Manager
: Job Details :

City, State:

New York, New York

Annual Salary: $80,000.00

Position is eligible for a bonus plan

The Executive Meetings Manager is responsible for, promoting booking and servicing short-term meetings and events. They are to ensure that each group meets or exceeds their revenue expectations based on their contracts. Active and positive contribution towards a high-performance culture within the Sales & Events Department through customer advocacy, sustained revenue achievement, communication and team participation.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

* Receive and respond to all customer inquiries within parameters. Negotiate and capture all profitable Rooms & Local Catering business.

* Prepare and send requested proposals and contracts to designated potential clients.

* Conduct site inspections. Entertain qualified potential clients in accordance with Company policies.

* In a timely, accurate and consistent manner, document and report all sales activities as required.

* Responsible for preparing all event documentation and coordinates with other members of the sales team, property departments and customers to ensure consistent, high-level service throughout pre-event, event, and post-event phases of property events.

* Provide on-property event planning and execution for local catering

* Serve as primary point of contact for guests organizing and attending meeting events at property

* Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events.

* Manages meeting space for average to large-sized groups.

* Generate detailed resumes for the operating departments.

* Ensures billing accuracy and conducts bill reviews with the customers prior to processing final bill.

* Evaluate guest needs and industry competitive set to provide input for operational changes necessary to ensure guest satisfaction.

* Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges and/or develop alternative solutions.

* Uses his/her judgement to integrate current trends in event management and event design.

* Ability to work with outside vendors to ensure client satisfaction for all events/groups.

* Maintain regular attendance and a flexible schedule to accommodate client's needs before and after events.

* Maintains high standards of personal appearance and grooming, which include compliance with Brand Standards.

* Performs any other duties as requested by Director of Sales.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

REQUIRED COMPETENCIES:

* To perform the job successfully, an individual should demonstrate the following competencies. Other competencies may be required.

Associate demonstrates a high QUALITY of work:

* Demonstrates accuracy and thoroughness.

* Monitors own work to ensure quality.

* Provides the best possible service to clients and customers

Associate demonstrates acceptable PRODUCTIVITY standards

* Meets or exceeds productivity standards.

* Produces adequate volume of work efficiently in a specific time.

Associate demonstrates excellent CUSTOMER SERVICE SKILLS

* Responds to requests for service and assistance.

* Demonstrates the desire and ability to provide high quality service to both internal and external customers.

* Solicits customer feedback to improve service.

Associate demonstrates INITIATIVE

* Asks for and offers help when needed.

* Includes appropriate people in decision-making.

Associate demonstrates ACCOUNTABILITY for their job performance

* Takes responsibility for own actions.

* Performs work with little or no supervision; works independently.

* Can be relied upon regarding task completion and follow up.

* Coordinates and communicates event details both verbally and in writing to the customer and property operations.

EDUCATION AND EXPERIENCE REQUIREMENTS:

* The requirements listed below are representative of the knowledge, skills, and/or abilities required. Bachelor's degree (B. A.) from four-year College or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

QUALIFICATIONS:

* Ability to write advanced correspondence.

* Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

* Must possess communication skills in terms of the ability to negotiate, convince, sell and influence professionals and/or hotels guests.

* Excellent knowledge of computers, specifically MS Word, Excel, PowerPoint required, CI/TY, MARSHA, PMS experience is highly desirable.

* Ability to work effectively under time constraints and deadlines

* Hotel experience required

* Brand and Marriott experience preferred

WORK ENVIRONMENT:

* Moderate noise that is typical of an office environment.

Our company does not discriminate against its associates or applicants because of race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability or medical condition. Equal employment opportunity will be extended to all persons in all aspects of the employer-associate relationships, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall and termination. Every reasonable accommodation will be made for disabled associates.

Resumes and applications for employment will be evaluated on the basis of qualifications to meet the requirements of the position and ability to perform the requirements of the position.