Location: Cleveland,OH, USA
Department: Office of Homeless Services
Anticipated Work Schedule: Monday - Friday, 8:30 am to 4:30 pm
Reports To: Assistant Director, Health and Human Services
Full Time or Part Time: Full Time
Regular or Temporary: Regular
Bargaining Unit: Non-Bargaining
Classified or Unclassified: Classified
FLSA: Exempt
Summary
Cuyahoga County Office of Homeless Services is the designated lead agency for the Continuum of Care, responsible for the development, advocacy, and coordination of community strategies to prevent and end homelessness in Cuyahoga County. In partnership with the community, the Office of Homeless Services coordinates a continuum of care including prevention, shelter services and permanent supportive housing intended to prevent and reduce homelessness. As the lead agency for the Cleveland/Cuyahoga County Continuum of Care (CoC), the Office of Homeless Services (OHS) aligns local efforts to reduce and end homelessness. The HEARTH Act and the U.S. Interagency Council on Homelessness' strategic plan inform and guide much of OHS' work.
The Department of Housing and Urban Development (HUD) with other federal partners are focused on assuring that homelessness is:
* Rare, brief, non-reoccurring
The HEARTH Act requires CoCs to develop a systemic response to homelessness which includes:
* Establishing a Coordinated Entry System.
* Providing immediate shelter if needed.
* Encouraging low barrier shelter and program requirements
* Promoting a housing first, rapid exit response to homelessness.
* Prioritizing the highest need individuals and families for the costlier interventions/resources.
In addition, OHS leads the Homeless Management Information System (HMIS) for the CoC. The HMIS database tracks demographic and outcome information for every person assisted with federal homeless assistance grant funds. HUD defines the data elements and reporting formats.
This is a senior management level classification that reports directly to a Director of an HHS agency. Incumbents in this classification manage or assist with managing one of the major program divisions within the HHS agency. Incumbents participate as a member of senior management to assist in planning and coordinating agency service programs in the context of the overall human services system to ensure a variety of services are available to County citizens to meet their needs and/or to fulfill mandated functions at the state and federal level. These individuals oversee all work activities of their assigned department/office to accomplish the tasks and objectives of the department and have the responsibility of assisting with/establishing department objectives, policies, budget, and operations.
Essential Job Functions
The following duties are normal for this classification. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.
* Plans, coordinates, directs, and monitors the operations of a County department or office within the HHS agency; plans, develops, and coordinates the department/office programs in conjunction with the Director and other key management staff; works to ensure that programs and services meet community needs, are in compliance with relevant federal, state, and county laws, regulations, policies, and procedures, and meet the agency's standards for quality service; monitors and evaluates individual service programs outcomes and effectiveness; researches, develops, recommends, and implements new and revised policies, procedures, best practices, and data collection and analysis in order to effect maximum operational efficiency and efficacy of programs and ensure compliance with applicable county, state, and federal requirements; provides interpretation and clarification of applicable policies and programs of the department for administrative and line staff, and other agencies, groups, and individuals in the community; oversees the development of new programs and initiatives in response to community needs; develops or coordinates the preparation of major departmental position papers and reports for internal staff, various boards, commissions, and/or councils.
* Manages the department's fiscal operations, funding activities, and contractual services; directs and/or participates in the preparation of the department's annual budget for programs and services; monitors expenditures and recommends/makes budget adjustments to assist with achievement of desired outcomes; oversees service delivery, budget, expenditures, and evaluation of services on grant funded contracts; develops and/or reviews content for Request for Proposals (RFPs) and Request for Quotes (RFQs); manages contracted services including reviewing contract performance and making recommendations on system improvements; writes grant proposals and completes ongoing communication with funders; completes paperwork and reports needed to apply for funding; reviews and approves invoices.
* Supervises and directs the work of assigned staff; directs staff to ensure work completion and maintenance of standards; plans, assigns, and reviews work; coordinates and/or provides training and instruction; evaluates employee performance; responds to employee questions, concerns, and problems; approves employee timesheets and leave requests; prepares and reviews documents related to timesheets, requests for leave, and overtime; develops and monitors department work plans and work performance standards; monitors and provides for employee training needs; meets with employees individually and as a unit; responds to employee complaints and union grievances; recommends and acts on personnel actions including selection, promotion, transfer, discipline, or discharge.
* Serves as the department's primary point of contact with federal, state, county, community, and other human service organizations, partners, stakeholders, and committees; coordinates, assists, and/or works in conjunction with management and administrative staff at partner agencies and public systems; presents at local and national conferences and meetings; serves on job-related boards and committees; participates in advocacy for programs at the state and federal levels; plans, oversees, and/or participates in communication campaigns and community events and initiatives.
* Performs supporting administrative functions; completes paperwork and reports needed for audits; prepares information packets needed for meetings; stays current on issues related to social program planning, related regulations, community needs, and public and private community resources; stays current on the use of technology to improve program management and service delivery.
Minimum Training and Experience Required to Perform Essential Job Functions
* Master's degree in social work, public administration, business, early childhood development, psychology, education, or related field with nine (9) years of related experience; or any equivalent combination of education, training, and experience.
Education:
Experience:
High School Diploma/GED
15 years
Unrelated Associates
14 years
Related Associates
13 years
Unrelated Bachelors
12 years
Related Bachelors
11 years
Unrelated Masters
10 years
Related Masters
9 years
Unrelated PH.D.
8 years
Related PH.D.
7 years
Application Process
This is a competitive, classified position. The Personnel Review Commission (PRC) will check your application to make sure you meet the minimum qualifications. If you do, the PRC will invite you to take a civil service examination. The exam is specific to this position. Everyone who passes the exam goes on an eligibility list. To fill this opening, the PRC sends the hiring department and Human Resources (HR) a certified eligibility list with the top 25% candidates (or at least the ten highest scoring candidates, whichever is greater). HR helps the hiring department decide who from the certified list to follow up with for interviews and then a job offer.
Most of our communication with candidates is through email. Regularly check the email address you gave us in your job profile. Watch your Spam folder, just in case.
If we offer you a job, you must pass a drug screen and background check before the offer becomes final. Prior criminal convictions do not automatically disqualify you from employment; the County looks at criminal convictions on a case-by-case basis using the guidelines in Chapter 306 of the County Code.
EQUAL OPPORTUNITY EMPLOYER
Cuyahoga County is committed to fostering a diverse and inclusive workforce, which includes building an environment that respects the individual, promotes innovation and offers opportunities for all employees to develop to their full potential. A diverse workforce helps the County realize its full potential. The County benefits from the creativity and innovation that results when people with different experiences, perspectives, and cultural backgrounds work together.
The County is committed to providing equal employment opportunities for all individuals regardless of race, color, ancestry, national origin, language, religion, citizenship status, sex, age, marital status, sexual preference or orientation, gender identity/expression, military/veteran status, disability, genetic information, membership in a collective bargaining unit, status with regard to public assistance, or political affiliation. If you are a person with a disability and unable to use or access this site as a result of your disability, you may request a reasonable accommodation by calling (216) ###-#### or via email to ...@CuyahogaCounty.us.Cuyahoga County is committed to fostering a diverse and inclusive workforce, which includes building an environment that respects the individual, promotes innovation and offers opportunities for all employees to develop to their full potential. A diverse workforce helps the County realize its full potential. The County benefits from the creativity and innovation that results when people with different experiences, perspectives, and cultural backgrounds work together.