Location: all cities,AZ, USA
This position is responsible for Experience Center operations and bridging guest experience with student experience and accountability. Coach team and students to benchmark achievement, while ensuring inventory level, service wheel delivery and student experience. Exemplify and promote service excellence.
Responsibilities:
* Grow Aveda Institute as a profitable business through coaching and support of Experience Center and Reservations team, while maintaining the philosophical standards as established by Aveda Corporation
* Ensure budgets are maintained, profit goals are met, and the buildings and equipment are maintained
* Review evaluations and design strategies to improve the Guest Care Department for review with Campus Director
* Cultivate an environment where employees respect and adhere to company core values of quality, integrity, and ownership thinking by integrating these values into all programs and practices, developing consequences for violations or non-compliance, and supporting an Open Door Policy
* Identify and recruit top talent
* Track benchmarks daily, weekly, monthly quarterly and yearly
* Recap and analyze business with Campus Director weekly
* Instill Aveda mission, vision and beliefs
* Use Inspired Coaching techniques
* Resolve conflict in an effective, confidential and professional manner
* Salon Development Partner liaison
* Lead Experience Center and Reservations Team
* Train, coach and mentor
* Weekly check ins with action plans
* Performance management
* Weekly recap: Advisor Productivity
* Scheduling
* Inventory
* Product Knowledge- Pure Pro
* Inspire/educate team in monthly EC Meeting
* Advisor Productivity
* Represent SpaBiz and Aveda Plus loyalty program expertise
* Clientele: build a loyal retail guest base for regular communication
* Manage service books while supporting student body in scheduling
* Excellence in service wheel delivery
* Represent love of the Aveda and Inspire Greatness brands
* Support 100% Guest Satisfaction
* Check in/out, payments, pre-booking
* Support Aveda, promotional, and event launches
* Daily huddle preparation and participation
* Host monthly events
* Host biannual backbar and new product backbar programs
* Quarterly full inventory and weekly domain counts
* May perform other tasks as required or assigned
Minimum Requirements
* 3 years of service and leadership experience
* Experience with scheduling and payroll
* Ability to create and maintain budgets
* Inventory management
* Manage service guests and students with equal attention
* Exceptional organizational skills, strong attention to detail
* Desire to network
* Passion for the beauty industry