POSITION: Experience Management Systems Data Intern
DEPARTMENT: Marketing
REPORTS TO: Vice President, Customer Success & Engagement
FLSA STATUS: Non-Exempt
Summary As the world's leading venue management company and producer of live event experiences, ASM Global is the preeminent management and content partner with over 350 venues worldwide. Operating and investing in the world's most important stadiums, arenas, convention centers, and theaters requires unmatched dedication and the most profound expertise. Our focus is YOU! Through investments in growth, resources, and technology we strive to enhance the experience of our internal Team Members and to continue creating amazing live experiences for the guests that we serve.
Essential Duties and Responsibilities- Analyze and synthesize data, reports, and other information in a presentable and visual way.
- Partner with the XM team to design and deliver monthly reporting and KPIs.
- Learn how to build and manage Qualtrics workflows.
- Manage and facilitate the resolution of Qualtrics Help Desk tickets, to support venues across N. America.
- Learn and grow expertise in the live events industry as it pertains to XM.
Desired Qualifications and Skills - Currently pursuing a degree in Information Technology, Business, or a related field.
- An aptitude for systems, data, and design.
- Experience with Qualtrics would be ideal. Power BI a bonus.
- Interest in XM (experience management) and technology design.
- Consulting or project management experience helpful - Ability to effectively communicate complex concepts in a simple way (verbally, visually & in writing).
NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.