Experience Manager
: Job Details :

Job Description Summary

Location: East Hanover, NJ

About the Role: The Experience Manager role orchestrates execution of customer experiences, ensuring integrated marketing assets deploy as planned, per the cross-functional Customer (HCP and Patient) Experience Plans. This role requires strong collaboration with cross-functional project owners across Marketing Strategy, HCP Education, PR/Comms/Patient Engagement, Media CoE, Product (MarTech), Marketing Operations, Data Insights and Analytics.

Job Description

Key Responsibilities:

• Oversee tactical deployments across HCP and patient marketing programs across channels, ensuring project leads, agencies, and deployment teams (e.g. digital, IT) deliver on Experience Plans ( air traffic control )
• Ensure feasibility and appropriateness of proposed programs and tactics within the Patient and/or HCP Experience Plan(s), including application of channel/digital best practices
• Autonomously lead efficient status meetings across extensive stakeholder base and ensure follow through on decisions/next steps with internal and external partners
• Proactively ensure plans can be activated on time and within enterprise processes/ways of working
• Support teammates in preparing for Experience Optimization Rooms (EORs), enabling increased marketing effectiveness; follow up with stakeholders to ensure pull through of EOR decisions
• Support CXP&O functions in tactical planning and implementation as needed
• Consult with Product Management (MarTech) as they standardize solutions (e.g. web CMS, social platforms, Field CRM, database marketing)

This position will be located at the East Hanover, NJ site and will not have the ability to be located remotely. This position will require 10-15% domestic travel as defined by the business. Novartis is unable to offer relocation support for this role; please only apply if this location is accessible for you. Company will not sponsor visas for this position.

What You'll Bring to the Role:

Education: Bachelor's degree

Essential Requirements:

• 3 years' experience working in multi-channel/cross-channel media execution, including digital
• Background and experience in a regulated industry (pharmaceutical, financial, etc.)
• Exceptional project management capabilities with demonstrated organization acumen
• Ability to collaborate with cross-functional internal and external teams towards effective execution, including proactively troubleshooting with a solutions-oriented mindset
• Proven skills in planning, organization, operational decision making and analysis

Why Novartis: Our purpose is to reimagine medicine to improve and extend people's lives and our vision is to become the most valued and trusted medicines company in the world. How can we achieve this? With our people. It is our associates that drive us each day to reach our ambitions. Be a part of this mission and join us!

Commitment to Diversity & Inclusion: Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Benefits and Rewards: Read our Novartis Life handbook to learn about all the ways we'll help you thrive personally and professionally.

Salary Range: The pay range for this position at commencement of employment is expected to be between $130,400 and $195,600/year; however, while salary ranges are effective from 1/1/24 through 12/31/24, fluctuations in the job market may necessitate adjustments to pay ranges during this period. Further, final pay determinations will depend on various factors, including, but not limited to geographical location, experience level, knowledge, skills and abilities.

EEO Statement: The Novartis Group of Companies are Equal Opportunity Employers and take pride in maintaining a diverse environment.

Accessibility and reasonable accommodations: The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities.