EXPERIENCE SPECIALIST FULL TIME
: Job Details :

SummaryMarine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively.Learn more about this agencyHelpOverview* Accepting applications* Open & closing dates12/17/2024 to 12/24/2024* Salary$16 - $16 per hour* Pay scale & gradeNF 02* HelpLocation1 vacancy in the following location:* Havelock, NC 1 vacancy* Telework eligibleNo* Travel Required25% or less - Varies* Relocation expenses reimbursedNo* Appointment typePermanent - Regular* Work scheduleFull-time* ServiceCompetitive* Promotion potentialNA* Job family (Series)* 1101 General Business And Industry* Supervisory statusNo* Security clearanceNot Required* Drug testNo* Announcement number71221* Control number824642700HelpThis job is open to* The publicU.S. Citizens, Nationals or those who owe allegiance to the U.S.Clarification from the agencyOpen to PublicHelpDutiesLeads the Customer Service Desk or central checkout operations in collaboration with the Experience Manager, Sales Manager, Store Manager or Marine Mart Manager. Completes all sales and return transactions using the Point-of-Sale system. Assists the Experience Manager, Sales Manager, Store Manager or Marine Mart Manager in the execution of corporate service programs, promotions, and other events as well as daily and weekly Dress Blue Experience standards at all customer touchpoints. May assist store leadership with special events ensuring customer experience criteria is met. Reports to the Experience Manager, Sales Manager, Store Manager or Marine Mart Manager.Understands and operates within all service policies and exercises an ¿I can DO that!¿ mentality when a customer problem occurs. Proactively identifies opportunities to resolve customer problems and concerns before they happen. Takes ownership and follows up with customers to ensure their problems were resolved. Understands and articulates all MCX value stories, programs and promotions. Recognizes the core values and mission of the Marine Corps Exchange (MCX). Acts as a coach for team members on training related to service, returns and exchanges, service recovery and corporate service programs and promotions. Models key behaviors related to Dress Blue Experience metrics and serves as a role model for team members looking to advance their career. Observes service transactions and coaches team members to increased levels of performance and effectiveness. Relays instructions gets work started, sets pace and performs supervisory duties in an emergency, or short-term and nonrecurring basis.Takes advantage of all training opportunities to develop service skills. Develops a general understanding about the brands and products sold within the store. Partners with team members to provide answers to product questions from customers. Relays customer comments and concerns to Sales Specialist and Sales Manager. Identifies opportunities to produce add-on sales at the front line through suggestive and consultative selling. Ensures all sale, ad and promotional items are signed and placed according to brand standards. Ensures assigned service area is merchandised to brand standards with proper product placement. Manages categories/areas within the brand experience to include inventory accuracy and merchandise presentation. Communicates product outs to Experience Manager, Sales Manager, Store Manager or Marine Mart Manager.Identifies and reduces all risks of loss and/or theft. Ensures the front-line operation is led appropriately in the absence of an Experience Manager, Sales Manager, Store Manager or Marine Mart Manager ensuring proper staffing coverage and service standards are met. Actively engages in organizational training opportunities that develop personal and professional skills related to: time management, emotional intelligence, interpersonal skills, career planning, public speaking and small group leadership.Provides World Class Customer Service with an emphasis on courtesy. Delivers a Dress Blue Experience to all customers throughout the store. Proactively engages all customers in conversation. Addresses customers by rank when appropriate. Assists customers and communicates positively in a friendly manner. Takes action to solve problems quickly. Alerts the higher-level supervisor, or proper point of contact for help when problems arise. Adheres to safety regulations and standards. Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor. Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment.Places special orders to cover local buys. May require food handling safety training, handling and certification. May require training and handling of Western Union and other customer services offered. May require light custodial duties, light lifting of merchandise, stocking, setting planograms, price changes, inventory counts and corrections. May have keyholder responsibility. May handle special orders, merchandise requests or receiving of products.Performs other duties as assigned. This is a white-collar position where occasional lifting up to 20 lbs. may be required.HelpRequirementsConditions of Employment* See Duties and QualificationsEVALUATIONS:QualificationsONE YEAR of experience working within a customer focused environment, preferably within a retail or business operations organization. Experience observing, coaching and training front line employees preferred. Positive attitude with a genuine desire to work in a team environment. Ability to read and train operating standards and procedures for service, service recovery, and RPOS systems as well as work within the position to execute these standards properly and coach others within the team to do so with a high degree of skill and confidence. Ability to work in a high performance atmosphere with commitment to service and sales goals. Knowledge of safety and environmental standards for fuel. Attention to detail is required.Additional informationGENERAL INFORMATION: Applicants are assured of equal consideration regardless of race, age, color, religion, national origin, gender, GINA, political affiliation, membership or non-membership in an employee organization, marital status, physical handicap which has no bearing on the ability to perform the duties of the position. This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis.It is Department of Navy (DON) policy to provide a workplace free of discrimination and retaliation. The DON No Fear Act policy link is provided for your review: part of the employment process, Human Resources Division may obtain a Criminal Record Check and/or an Investigative Consumer Report. Employment is contingent upon the successful completion of a National Agency Check and Inquiries (NACI). For all positions requiring access to firearms or ammunition, the Federal Government is prohibited from employing individuals in these positions who have ever been convicted of a misdemeanor crime of domestic violence, or a felony crime of domestic violence adjudged on or after 27 November 2002. Selectees for such positions must submit a completed DD Form 2760, Qualification to Possess Firearms or Ammunition, before a final job offer can be made.Direct Deposit of total NET pay is mandatory as a condition of employment for all appointments to positions within MCCS.Required Documents:* Education/certification certificate(s), if applicable.* If Prior Military - DD214 Member Copy MUST BE ATTACHEDThis activity is a Drug-free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Marines, sailors, and their family members have a right to a reliable and productive Federal workforce.Involuntarily separated members of the armed forces and eligible family members applying through the Transition Assistance Program must submit a written request/statement (may be obtained from the MCCS Human Resources Office) and present ID card with TA stamped in red on front of card.INDIVIDUALS SELECTED FROM THIS ANNOUNCEMENT MAY BE CHANGED TO PART-TIME OR FULL-TIME AT MANAGEMENT'S DISCRETION WITHOUT FURTHER COMPETITION.ALL ONLINE APPLICATIONS MUST BE RECEIVED BY 1159PM EASTERN STANDARD TIME (EST) ON THE CLOSING DATE LISTED IN THE JOB POSTING.Read more* BenefitsHelpA career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.The Federal government offers a number of exceptional benefits to its employees. Benefits you get to enjoy while working at MCCS include but are not limited to:* Stability of Federal Civilian Service* People with passion for doing work that matters* Quality of Work Life Balance* Competitive Pay* Comprehensive Benefit Packages* Marine Corps Exchange and Base Facility PrivilegesReview our benefitsEligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.How You Will Be EvaluatedYou will be evaluated for this job based on how well you meet the qualifications above.Your application/resume and supporting documentation will be used to determine whether you meet the job qualifications listed on this announcement. This vacancy will be filled by the best qualified applicant as determined by the selecting official.* BenefitsHelpA career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.The Federal government offers a number of exceptional benefits to its employees. Benefits you get to enjoy while working at MCCS include but are not limited to:* Stability of Federal Civilian Service* People with passion for doing work that matters* Quality of Work Life Balance* Competitive Pay* Comprehensive Benefit Packages* Marine Corps Exchange and Base Facility PrivilegesReview our benefitsEligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.* Required DocumentsAs a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.Varies - Review OTHER INFORMATION If you are relying on your education to meet qualification requirements:Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.* How to ApplySPOUSE PREFERENCE: FOR ELIGIBLE POSITIONS, UPLOAD THE SPOUSE PREFERENCE FORM BELOW AND MILITARY ORDERS UNDER MY ACTIVITIES IN THE MCCS CIVILIAN CAREERS USER ACCOUNT.During the online application process, spouses must upload the following completed documents:* Spouse-Preference* Permanent Change of Station Orders (PCS)* A copy of the Marriage License, unless the spouse is named on the PCS OrdersAll applications must be submitted online via the MCCS Careers website: www.usmc-mccs.org/careersResumes/applications emailed or mailed will not be considered for this vacancy announcement. To be considered for employment, the application or resume must be submitted online by 11:59 PM (EST) on the closing date of the announcement.Note: To check the status of your application or return to a previous or incomplete application, log into your MCCS user account and review your application status.Agency contact informationCHERRY POINT MCCSPhone 252/466-2301 Email ...@usmc-mccs.orgAddress CHERRY POINT MCCSMARINE CORPS COMMUNITY SERVICESATTN PERSONNEL OFFICERCHERRY POINT, NC 285335003USALearn more about this agencyNext stepsAll applicants who submit an application via our Careers page at will be able to view their application status online.* Fair and TransparentThe Federal hiring process is set up to be fair and transparent. Please read the following guidance.* Criminal history inquiries* Equal Employment Opportunity (EEO) Policy* Financial suitability* New employee probationary period* Privacy Act* Reasonable accommodation policy* Selective Service* Signature and false statements* Social security number requestHelpRequired DocumentsVaries - Review OTHER INFORMATION If you are relying on your education to meet qualification requirements:Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.HelpHow to ApplySPOUSE PREFERENCE: FOR ELIGIBLE POSITIONS, UPLOAD THE SPOUSE PREFERENCE FORM BELOW AND MILITARY ORDERS UNDER MY ACTIVITIES IN THE MCCS CIVILIAN CAREERS USER ACCOUNT.During the online application process, spouses must upload the following completed documents:* Spouse-Preference* Permanent Change of Station Orders (PCS)* A copy of the Marriage License, unless the spouse is named on the PCS OrdersAll applications must be submitted online via the MCCS Careers website: www.usmc-mccs.org/careersResumes/applications emailed or mailed will not be considered for this vacancy announcement. To be considered for employment, the application or resume must be submitted online by 11:59 PM (EST) on the closing date of the announcement.Note: To check the status of your application or return to a previous or incomplete application, log into your MCCS user account and review your application status.Read moreAgency contact informationCHERRY POINT MCCSPhone 252/466-2301 Email ...@usmc-mccs.orgAddress CHERRY POINT MCCSMARINE CORPS COMMUNITY SERVICESATTN PERSONNEL OFFICERCHERRY POINT, NC 285335003USALearn more about this agencyNext stepsAll applicants who submit an application via our Careers page at will be able to view their application status online.Read moreFair & TransparentThe Federal hiring process is set up to be fair and transparent. Please read the following guidance.* Criminal history inquiries* Equal Employment Opportunity (EEO) Policy* Financial suitability* New employee probationary period* Privacy Act* Reasonable accommodation policy* Selective Service* Signature and false statements* Social security number requestPrintShare* Email* Facebook* LinkedIn* TwitterHelpOverview* Accepting applications* Open & closing dates12/17/2024 to 12/24/2024* Salary$16 - $16 per hour* Pay scale & gradeNF 02* Location1 vacancy in the following location:* Havelock, NC 1 vacancy* Telework eligibleNo* Travel Required25% or less - Varies* Relocation expenses reimbursedNo* Appointment typePermanent - Regular* Work scheduleFull-time* ServiceCompetitive* Promotion potentialNA* Job family (Series)* 1101 General Business And Industry* Supervisory statusNo* Security clearanceNot Required* Drug testNo* Announcement number71221* Control number824642700This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/824642700. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.