Location: West Point,NY, USA
Are you a highly organized individual with exceptional coordination skills and a knack for managing parts ordering? We are currently seeking a dynamic HVAC/Plumbing Dispatcher to join our team, where you'll play a vital role in scheduling service calls and handling parts procurement efficiently. If you thrive in a fast-paced environment and excel at multitasking, we want to hear from you!
Responsibilities:
● Coordinate and schedule HVAC and plumbing service calls for technicians ● Prioritize service requests based on urgency and customer needs ● Communicate effectively with customers to schedule appointments and provide updates on service status ● Dispatch technicians to job sites and ensure timely arrival ● Monitor technician progress and provide support as needed ● Maintain accurate records of service calls, technician availability, and customer information ● Handle parts ordering responsibilities, including sourcing and procurement ● Collaborate with vendors to ensure timely delivery of parts and equipment ● Resolve parts-related issues and maintain proper documentation ● Assist in other administrative tasks as needed Requirements:
● Previous experience in a dispatching role, preferably in the HVAC or plumbing industry ● Strong organizational skills and the ability to prioritize tasks effectively ● Excellent communication and interpersonal skills ● Proficiency in computer systems and software applications ● Ability to remain calm and focused in high-pressure situations ● Knowledge of HVAC and plumbing systems is a plus ● Experience with parts ordering and inventory management preferred ● Flexibility to work evenings, weekends, and holidays as needed Benefits:
Compensation/ Benefits: ● Competitive salary based on experience $22.00 - $29.00 per hour ● Comprehensive benefits package, including health insurance and retirement plans ● Opportunities for professional growth and advancement ● Supportive work environment with a focus on teamwork and collaboration ● Paid time off and holiday pay
If you are ready to take on a challenging and rewarding role in the HVAC/plumbing industry, apply now with your resume, outlining your relevant experience and qualifications. We look forward to welcoming you to our team!
This is a remote position.