Have you been looking for a very rewarding career? Come join our rapidly growing team here at Morristown Nissan! Service Advisor duties and responsibilitiesFull-time Service Advisors spend the majority of their time in an office setting, although they frequently visit the repair shop. Duties and responsibilities may include the following:
- Consulting with technicians about needed repairs and alternatives that can be offered in place of expensive repairs
- Answering customer questions about service outcomes and consulting with technicians when necessary
- Informing customers about potential cost savings and warranty protections
- Assisting customer with deciding to fix their car through the dealership's shop or trading the vehicle in
- Overseeing and managing the service center's scheduling and workflow
- Informing customers of changes in service or when their vehicle is ready to be picked up
- Using knowledge of products and services to sell or provide in-depth information about available parts and service options to customers.
- Taking detailed notes about symptoms based on customer testimony.
- Entering customer information into the system database.
Requirements: •High school diploma/GED •Two or more years of experience in customer service •Excellent interpersonal skills •Ability to multi-task and prioritize •Strong attention to detail •Excellent verbal and written communication skills •Knowledge of automotive parts and repairs •Ability to work with minimal supervision EEOC Statement: Morristown Nissan is an Equal Opportunity Employer and does not discriminate on the basis of sex, color, race, religion, age, national origin, citizenship, mental or physical disabilities, marital status, veteran status, or any other class protected by federal, state, or local laws. Must pass a background check, drug screen, and driving record has to be clear.Our operating hours are Mon-Fri 8am-6pm and Sat 8am-2pm