About Asbury Koons Automotive Group is part of Asbury Automotive Group (NYSE: ABG) is a Fortune 500 company and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners. Our culture which is grounded in our North Star and Compass and powered by our DRIVE values, focuses on the vision of becoming the Most Guest Centric Automotive Retailer. At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally. Based on our efforts, we have been recognized as one of the best places to work by both Newsweek and US News & World report. Do you have a passion for developing talent, providing exceptional guest experiences, and being an innovator in the automotive industry? As an Asbury Automotive Group Express Lane Service Writer, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for strong, energetic, people-focused candidates who will help us redefine the car-buying experience. Does this sound like you? Apply now! The role of an Express Lane Service Writer is to assist the service manager in overseeing the service department, technicians, service advisors, service call center, valet, detailers, and service lane.
- Actively promote good morale and good relationships among the dealership associates.
- Assist in training service staff in all aspects of customer service, effective communication, service sales, CSI, work organization and time management
- Assist in maintaining manufacturer (CSI)Customer Satisfaction Index at or above the Asbury specified goal(s) in Service for district, regional and national scores
- Act as a role model for the service associates in all aspects of motivation, organization, customer service, sales and CSI
- Monitor advisors' daily productivity, give feedback and formulate plans for improvement
- Assist in ensuring that the dealership maintains high-quality service repairs and minimizes comebacks by conducting periodic spot checks of completed jobs for thoroughness and quality
- Monitor advisors' interaction with customers on the drive and telephone for effectiveness
- Assist in forecasting goals and objectives for the department and strive to meet them
- Work with the Service Manager & Parts Manager to ensure a timely turnaround of parts needed for internal jobs
- Work with shop foreman to ensure customers vehicles are serviced properly and in a timely manner
- Address and resolve customer concerns
- Strong verbal and written communication is required
- Must be able to manage in a fast paced work environment
- Must be able to manage a team, motivate and develop
- Experience with CDK or other automotive software is a plus
- Must be at least eighteen years of age
- Must have a valid Driver's License
- Must be able to pass pre-employment screening (background & drug test)
Company Benefits:Pay and Recognition:
- Semi monthly pay
- Paid holidays & time off
- Deferred Holiday Pay Match
- Paid training
- $15.00 - $20.00 per hour based on experience plus performance bonus.
Insurance / Retirement:
- Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
- Paid Parental Leave
- Flex spending accounts (tax free)
- Short-term and Long-term disability plans
- Life Insurance (Whole Life and Term)
- 401k with company match
Learning, Tuition Assistance and Career Development:
- Digital career path tool to assist with career development
- Continuous training through Asbury's Internal Learning Management System
Professional growth and development opportunities Additional advantages:
- Employee assistance program
- Employee discounts on parts and service repairs
- Scholarship awards
- Opportunities to join our community service initiatives, which includes paid volunteer hours
Asbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, citizenship, age, disability, pregnancy, sexual orientation, gender identity, military leave or veteran status, genetic information, or any other protected category as defined by applicable laws. We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace. We are a Drug-Free workplace. Upon hire, you will be asked to complete a Pre-Employment Drug Screen, and Criminal Background Check. Complying with a background check will not automatically disqualify a candidate from employment. We participate in E-Verify. Other details
- Job Family Service
- Pay Type Hourly
Apply Now