As an Express Service Advisor, you will own our customer's experience in the service lane. You are the first point of contact with our customers so a positive attitude is required. From greeting vehicle owners on the drive line to explaining the repair process, our Express Service Advisors are trueprofessionals who enjoy helping others. We welcome individuals who are new to the automotive industry with a willingness to learn and desire to advance. At Steve Moyer Subaru, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Steve Moyer Subaru is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years. What We Offer
- Hourly pay with overtime -- Ranges from $37,000 - $45,000 per year
- Medical
- 401K Plan
- Paid time off and vacation for full time employees
- Growth opportunities
- Paid Training
- Company supplied uniforms
- Employee vehicle purchase plans
- Family owned and operated
- Long term job security
- Flexible Work Schedule
- Some Saturdays required
- Closed on Sundays
- Discounts on products and services
Responsibilities
- Greet customers in our service drive. Ensure that customers receive prompt, courteous, and effective service.
- Perform a vehicle walk around
- Writing and invoicing repair orders
- Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
- Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
- Advising customers on any needed repair/maintenance work to their vehicle while keeping the customer's best interests in mind.
Qualifications
- Organized and friendly personality
- Can work in a fast paced environment
- Time management skills
- Fantastic communication skills with your customers
- Automotive knowledge or dealership experience is a plus but is not required - we are willing to train the right person
- Professional, well-groomed personal appearance.
- Clean driving record
- Willing to submit to a pre-employment background check & drug screen
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.