Express Service Writer
: Job Details :

As an Express Service writer, you will own our customer's experience in the express service lane. You are the first point of contact with our customers and will be well-versed in product offerings, technician scheduling and customer service. From greeting vehicle owners on the drive lane to explaining the repair process, our Express Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality.At Hodges Subaru, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Hodges Subaru is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.What We OfferMedical, Dental, and Vision401K planPaid holiday time off and vacationPaid trainingDiscount for employee vehicle purchaseFamily owned and operated1st Subaru store in the State of MichiganLong term job securityResponsibilitiesResponsible for writing service repair orders and minor estimatesProvide outstanding customer serviceMaintain a professional positive attitude at all timesEnsure current knowledge on latest vehicle data and service issues as well as warranty procedures as required by the manufacturer and Dealership, including all training as assigned by management, web based, IDL, and off site as necessaryHandle all customers in friendly professional mannerUse proper techniques to find out customers' concerns, diagnose problem and make recommendations for maintenance and service needsHave understanding of and comply with Motor Vehicle Service and Repair Act requirementsGreet customers promptly and courteouslyAnswer phones as quickly as possible. If necessary obtain customers name and phone number to call back after their request has been researched. Call them back ASAPWrite repair orders, checking for additional service needs using vehicle history, visual inspection of vehiclePrepares complete and accurate estimate of cost for labor and partsEstablishes follow-up timeMonitors the progress of each vehicle throughout the day, completely updating customers frequentlyVerifies that final invoice reconciles with work performed on the repair orderExplains all completed work and charges to customersQualificationsOrganized and friendly personalityDemonstrated ability to manage othersTime management skillsFantastic communication skills with your customersProfessional, well-groomed personal appearance.Clean driving recordWilling to submit to a pre-employment background check & drug screen#J-18808-Ljbffr