F-35 Help Desk Specialist - Onsite - Active Secret Required
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ABOUT USRollout Systems works with a wide spectrum of talent to establish an atmosphere that stimulates creativity, constant progress, and achievement. We believe in empowerment for success and providing the tools to do the best job for our customers. Our corporate values are transparent; being open and honest with each other. Come and join our dynamic team!JOB DESCRIPTIONSeeking a highly motivated and driven HELP DESK SPECIALIST to work ONSITE supporting enterprise IT for our War-fighter customer who upholds America's status as the Land of the Free every day, at work, or at play.RESPONSIBILITIES Provides first-tier software, hardware, and printing technical assistance to computer usersAnswers questions or resolves computer problems for clients in person, email, via telephone, or electronicallyMay provide assistance concerning the use of computer hardware, software, and printingResponds to and diagnoses problems through discussions with usersProvides timely support to end users on a variety of issues, to include identifying, researching, resolving, and following up on technical problemsServes as focal point for customer concernsDocuments, tracks, and monitors the technical problems to ensure a timely resolutionInteracts with multiple teams to include system administrators, network technicians, infrastructure technicians, and application engineers to restore service and/or identify and correct core problemsSimulates or recreates user problems to resolve operating difficultiesRecommends systems modifications to reduce user problemsA working knowledge of the M365 office suite, MS Teams, and the Windows operating system REQUIREMENTS 3 years of directly related experience supporting help desk Tier 1, Tier 2 and/or Tier 3 operations, preferably supporting a large-scale government customerExperience providing technical support for microcomputer hardware, networks, account administration, and office automation software via telephone, as appropriateExperience with Remedy/Help Desk Management SystemsProgressive experience in the management of a technical support teamExperience developing and providing Service Level Agreements and Help Desk deliverables ADDITIONAL REQUIRED CERTIFICATION(s) CompTIA Security+ CE and Industry Certification AZ-900 - Microsoft Azure Fundamentals SECURITY CLEARANCE Active Secret Security Clearance EDUCATION BS/BA degree in Computer Science, Information Sciences, or related IT discipline. Allowable Substitution: 6 years of work experience without a degree or 2 years of experience with an AS/AA Degree BENEFITSGenerous Leave Package, 11 Paid Federal Holidays, Medical, Dental, & Vision Plan, Short-Term & Long-Term Disability, Accidental Death & Dismemberment, 401K Retirement & Matching, Profit Sharing Plan, Free Training & Development Subscription, Tuition Assistance Program, Direct DepositOUR CULTUREBuilt upon open communications and teamwork principles that keep a talented, tenured workforce in place; consistent quality services; proactive, out-of-the-box thinking, and the highest ethical values.EEO & AFFIRMATIVE ACTIONRollout Systems provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placements, promotions, terminations, layoffs, recalls, transfers, leaves of absence, compensation and trainings. We are an Equal Employment Opportunity (EEO) and Affirmative Action employer and abide by the requirements of the EEOC and the Title 41 CFR 60-300.5(a) and 60-741.5(a), which prohibits discrimination against qualified individuals based on protected veterans and individuals with disabilities.Please NO Third-Party Agencies: Rollout Systems does not accept unsolicited resumes or profiles from recruiters or employment agencies.Contact our Senior Technical Recruiter today at 301-###-#### or by email at careers@.#J-18808-Ljbffr