About the Organization Nantucket Golf Club is located on Nantucket Island, 30 miles out to sea off the coast of Cape Cod, MA. Nantucket has been ranked as the best island and top island of the US and the World. It is a beautiful place to live or spend a summer! NGC was founded with a vision of creating a world premier immersion experience rooted in the tenants of the game of golf. Built on land shaped by the sea, the award winning Rees Jones designed course uses the natural contours of Nantucket Island to create a classic route that captures the spirit of the game and of the country's great golf clubs. It is with this spirit of excellence, and appreciation of the unique and historic Nantucket Island environment, that we look to provide a relaxed but refined experience for our members and their guests. Since its inception, Nantucket Golf Club has become not only the one of the top clubs on Nantucket Island, but one of the most exclusive clubs on the East Coast.Nantucket Golf Club looks for candidates that want to work hard and simply be the very best at their job. We want people who strive to stretch their individual performance and inspire others through their passion for service. If that sounds like you or someone you know, we'd love to hear from you.Our pay is very competitive and benefits vary for seasonal or year-round staff. All our staff enjoy the fulfillment of working with a great team in a beautiful location, but those who enjoy golf have the opportunity to play and practice on our world-class course. We offer subsidized housing in our on-property dormitory or in shared off-site residential houses, an employee meal program, uniform, staff golf clinics, and discounts in our golf shop. In addition, we offer a 401K plan to returning employees who meet eligibility requirements. Traditional full benefit packages are available for full-time, year-round staff. Position F&B - Captain Description Position Title: CaptainReports To: F&B ManagerDepartment: Food & BeverageEmployment Dates: Temporary Seasonal; May - Mid OctoberPurpose of Position: Under the direction of the F&B Manager, the Captain is an exempt temporary seasonal position supervising staff and assisting with professional and efficient management of front of house operations. Ensures the highest quality of service as meets expectations of Club members. Performs all work in accordance with essential functions and responsibilities as described below and in the spirit of the Club's mission and vision.Responsibilities:Duties shall include but not be limited to:
- Assists with overseeing the successful management of dining room operations and food service to extended Clubhouse areas such as locker rooms, cottages, and decks. Ensures quality of product and service with intent to provide the highest level of member and guest dining satisfaction.
- Performs server duties as well as supervises and directs wait staff. Assists F&B management with hiring, training, scheduling, and performance assessment. Ensures staff is always professional in appearance and performance.
- Supervises the hosts and manages the reservation book in coordination with member services. Takes reservations, as needed and guides the reservations schedules mindful of capacities. Is knowledgeable of, and accommodates members' preferences. Assists the hosts in welcoming and seating members and guests.
- Performs, or assists with, dining room set-up in anticipation of member and guest counts and needs.
- Possesses a thorough understanding of the Point of Sale system and assists in maintaining it under the direction of F&B management.
- May perform opening and/or closing procedures, as designated. Assists F&B Manager in reviewing and approving waiter packets for completeness and accuracy. At PM shift, accurately completes POS end of day processing and all required reports for each F&B outlet as determined by management.
- Responds to and resolves complaints concerning food, beverage, and/or service. Engages with members as well as staff and is empathetic to the needs of both constituencies. Keeps F&B management and COO informed of problems and concerns.
- Performs and helps direct completion of all scheduled side work, including cleaning of dining areas and equipment and stocking of supplies. Assists with food, beverage, and equipment inventories, as needed.
- Assists F&B Manager with maintaining the correct appearance, cleanliness and safety of dining room areas, equipment and fixtures.
- Secures dining room and Clubhouse areas as designated.
- Keeps informed of industry standards and trends. Pursues related continuing education and training opportunities. Maintains necessary certifications and applicable professional affiliations.
- Attends and conducts F&B related meetings as required.
- Performs other duties as designated by the F&B and senior management.
Position Requirements Qualifications:
- Detailed knowledge of restaurant industry fine dining standards for food, beverage, and service.
- Thorough understanding of service sequence and standards with the ability to effectively train personnel
- Computer skills (Microsoft Word, Microsoft Excel and familiarity with restaurant POS systems)
- Excellent written and oral communication skills
- Organizational skills
Experience/Education:
- Associate's degree or related hospitality degree, preferred
- Three years of fine dining serving experience; at least one as Captain, preferred
- Two years of private country club dining room management experience, preferred
- TIPS certification
- Certificate of Allergen Awareness Training recognized by Massachusetts Department of Public Health
Work Environment and Physical Demands:
- Work tasks are performed indoors and outdoors and involve physical strength and endurance. Must be able to work in varying temperatures and inclement weather.
- Position requires walking and standing for long periods of time. Length of time of these tasks may vary from day to day and task to task.
- Must be able to exert well-paced ability to maneuverer between functions occurring simultaneously.
- Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
- Requires communicating effectively with members, guests, co-workers, and supervisors.
- Must be able to lift up to 30 lbs. on a regular and continuing basis.
- Must be able to lift trays of food or food items weighing up to 30 lbs.
- Must be able to push and pull carts and equipment weighing up to 50 lbs. occasionally.
- Requires manual dexterity to use and operate all necessary equipment.
- Requires occasional exposure to tobacco smoke.
Projected Work Schedule: Must be available to work a minimum six day work week averaging over 40 hours per week. Hours during the season may require weeks averaging over 50 hours as needed. Any request or anticipated absence from the agreed schedule requires prior approval from the F&B Manager.This job description does not imply any written or verbal contract by either you or the Club. Management has the right to revise this job description at any time.Full-Time/Part-Time Seasonal Exempt/Non-Exempt Non-Exempt EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law. SeasonalThis position is currently accepting applications.