Location: Eagle Pass,TX, USA
Reports to:
F&B Supervisor
Job Summary:
The Marketplace Cashier/Cook is responsible for providing excellent guest service by accurately and efficiently processing guest's food & beverage preparation and purchases.
Essential Functions:
* Ensure compliance with the applicable Tribal, Federal and other laws and gaming regulations and Kickapoo Lucky Eagle policies and procedures.
* Ensure the highest possible standards of guest services by properly listening and responding to guest and team member concerns and questions.
* Greets guest and efficiently processes food and beverage orders and purchase through the Point of Sale (POS) System.
* Maintains the accountability and security of their individual cash drawer.
* Stocks and cleans workstation/venue to ensure presentable products.
* Ensures and collects appropriate guest payment for food and beverage service.
* Prepares food as needed in the quick service kitchens.
* Maintains a professional and tidy appearance at all times.
* Communicates in a positive, respectful manner to both internal and external guests.
* Builds and maintains knowledge of food & beverage offerings to ensure all questions answered appropriately and accurately.
* Must maintain excellent attendance and be available to work events and varied schedules per business needs.
* Performs other special projects and duties assigned.
* Demonstrate and promote KLECH core values and MAD skills
* Manage and maintain security of confidential information entrusted to position.
* Attend and satisfactorily complete all required training as assigned.
* Monitor compliance with Federal currency transaction reporting requirements, Title 31 requirements and IRS Currency Transaction Reports and property established Anti-Money Laundering policies. Maintain accurate MTL, MIL, CTR and SAR as needed.
* The essential functions listed above are not an all-inclusive list but rather a general representation of the duties and responsibilities pertinent to this position. The duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by the Director.
* Perform other duties as assigned.
Minimum Requirements to Qualifications:
* Must have a High School Diploma, G.E.D or related food service job experience.
* Experience working in a fast-paced, high volume fine dining, casual, and/or nightclub preferred.
* Wine and alcohol knowledge preferred.
* Strong communication skills in English both written and oral. Spanish or other language skills a plus.
Other Criteria:
Qualified Kickapoo Traditional Tribe of Texas Members and qualified Native American preference is observed.
Skills and Abilities:
* Ability to work independently with minimal supervision.
* Ability to maintain effective relationships with the General Manager, Directors, Managers and all staff.
* Ability to work under pressure in a fast paced, event-driven, stressful environment.
* Ability to meet multiple deadlines and multi-task.
* Ability to have strong critical thinking, analytical and guest service skills.
* Must possess a positive attitude with strong organizational and leadership qualities.
* Ability to add, subtract, multiply and divide in all units of measure.
* Ability to define problems, collect data, establish facts and draw conclusions.
* Ability to understand complex instructions and material.
* Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers of all levels.
* Ability to communicate with team members, management staff and guest in a clear, business-like and respectful manner which focuses on generating a positive enthusiastic and cooperative work environment.
* Ability to work effectively with individuals and demonstrate leadership and team building skills with empathy and enthusiasm.
* Ability to maintain confidentiality.
* Ability to follow and comply with established Casino guest service programs.
Physical Demands:
* While performing the duties of this position, the team member is regularly required to stand, sit, walk, push, pull, bend for extended periods; reach with hands and arms; talk and listen on a regular basis.
* The team member must be able to concentrate for prolonged periods.
* Specific vision abilities required by this job include close vision, distance vision, peripheral vision and depth perception.
* The team member must be able to communicate effectively in person or using telecommunications equipment.
* The team member must have the hand-eye coordination and manual dexterity to operate a keyboard, touch-screen display, telephone and calculator.
* Frequently lift and/or move up to 50 lbs.
Work Environment:
* Normal office setting and casino floor.
* Frequent walking and standing in a smoke-filled environment and frequent contact with the general public.
* Temperature controlled environment with varying noise levels. May be exposed to high levels of noise throughout the day.
* Extended hours and irregular shifts may be required including nights, weekends and holidays.
* Must be able to perform under pressure and work long hours under stressful conditions.
* May be exposed to the risks associated in attempting to resolve issues with difficult guests and extremely irate staff members.
* May be exposed to various types of lighting including, but not limited to: artificial fluorescent lights, flashing lights, strobe lights, multiple colored lights, etc.
* Travel may be required to perform one or more essential functions of this position.
Conditions of Employment:
* Must be able to obtain and retain a KTTT Gaming Commission License, including successful completion of background check necessary to obtain and maintain license. Responsible to keep all documents current and valid at all times.
* Must be able to provide authorization to work in the United States.
* Must be at least 18 years of age.
* Must have access to reliable transportation to commute to and from work.
* Must comply with KLEC handbook, internal policy and procedures, and gaming regulations set within KLEC.
* Must acquire and maintain a valid Health Food Handlers Card, Alcohol Awareness Certification, Suspicious Activity, Cash Handling, and other required compliance trainings.
* Must participate in tip reporting program.