Location: New York,NY, USA
Tao Group Hospitality offers competitive benefits for all full-time team members such as:
* Medical, Dental, and Vision Coverage
* 401(k) Retirement Program with Employer Match
* Life and Disability Insurance Plans
* Ancillary Insurance Plans
* Mental Health Support and Services
* Fertility & Family Forming Support and Resources
* Pet Insurance
* Employee Discounts
* TAO Savings Marketplace
* Time off and much more!
Responsible for supervising the daily operations and activities of the front-of-house team members in accordance with department policies and procedures, and the management of all front-of-house operations. Interacts with the dining room guests, fellow team members, and supervisors in a polite, courteous and hospitable manner to ensure gracious hospitality.
ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:
* Anticipate and accommodate the needs of the guests.
* Supervises and coordinates team member responsibilities to ensure that the restaurant is running efficiently and profitably.
* Participates in interviewing, hiring, and training new applicants and team member development of all subordinates.
* Responsible for the scheduling of assigned departments.
* Participates in growth opportunities and team member development of all front-of-house team members.
* Regulates all POS functions requiring a manager's approval.
* Assists with job performance reviews.
* Addresses and resolves guest and team member concerns.
* Responsible for reconciling end-of-shift financials.
* Responsible for inventorying and ordering operational supplies.
* Ability to perform the job duties of all supervised team members.
* Possesses in-depth knowledge of all food and beverage menus.
* Ensures that the venue is compliant with all federal, state, and local laws and regulations, and company policies.
* Ensures Department of Health and company sanitation standards.
* Practical knowledge of the job duties of all supervised team members.
* Communicates clearly and concisely with heart-of-house team members during service.
* Ensures the completion of all opening and closing procedures by FOH team members, as prescribed by the company.
* Ensures the replacement or repair of all breakage and damage of equipment or furniture.
* Attends, leads, and participates in any training sessions, departmental meetings, or pre-service meetings.
* Learn by listening, observing other team members, and sharing knowledge while leading by example.
* Portrays a positive and professional attitude.
* Demonstrates knowledge of the venue, Tao Group Hospitality, its partners, and supporting hotel environments.
* Works as part of a team and provides help and support to all fellow team members.
* Assist and/ or complete additional tasks as assigned.
EDUCATION/WORKING KNOWLEDGE:
* Minimum 2-3 years of previous hospitality supervisory/management experience within a high-volume setting is essential.
* Two-year associate degree (60 credit hours) in Hospitality, Business, etc. or equivalent work experience preferred.
* Strong guest service foundation, ability to coach, build a team, problem solve, and leadership skills required.
* Must be organized, self-motivated, and proactive with strong attention to detail.
* Proficient with computers (Microsoft Products), POS, and technology.
SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE
The work environment characteristics and/or physical demands described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions
* Must have strong problem-solving skills
* Excellent written and verbal communication skills required
* Ability to work under pressure and meet deadlines
* Must have good positive energy throughout the day
* Must be able to read the computer monitors and print legibly
* Must be able to sit and/or stand for extended periods of time
* Must be able to move quickly through work and set the pace in the office
* Must be able to push and lift up to 40 lbs.
* Small to Medium office environment
* Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment
* 5-30% Local Travel (United States)
* Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume
* May work extended hours
* regular shifts, evening and/or weekend shifts, and holiday work may be required
* Maintain a professional, neat, and well-groomed appearance adhering to Company standards
* Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner
* Ability to maintain a high level of confidentiality
* Ability to handle a fast-paced, busy, and somewhat stressful environment