Overview:
The F&B Staff Worker is a hands-on position, providing the highest degree of professional catering and concessions service to guests with the goal of achieving customer satisfaction and retention.
This role will pay an hourly rate of $11 + Tips
For PT roles: Benefits: 401(k) savings plan and 401(k)matching.
This position will remain open until December 31, 2024
Responsibilities:
- Follow instructions for each event as given by the Director of F&B
- Service guests in a professional manner consistent with established standards and guidelines
- Work consists of both catering and concession operations, including alcohol
- Be able to handle cash register sales and reconciliation forms
- Adhere to organizational and sanitation guidelines established by F&B director & corporate
- Must check guests ID to verify minimum age requirement for the purchase of alcoholic beverages
- Recognizing guests that are visibly intoxicated and taking action to cut off alcohol to such individuals
- Complete opening and closing daily checklists
- Assist with collecting all banquet equipment to include flatware, China, glassware, and serving pieces needed for each event
- Assist with preparing and opening and closing of concessions stands
- Assist with preparation and set-up of event room when necessary
- Attend pre-function meeting for briefing of event details
- Provide friendly and courteous customer service at all times
- Remain at assigned station and perform duties as assigned according to each event
- Breakdown tables and banquet equipment after each event
- Clean and return serving pieces to proper storage area
- Adhere to strict grooming standards and policies of company
- Perform other duties as assigned and deemed necessary
Qualifications:
- Employee must be at least 18 years old ?
- High School diploma or GED (or any equivalent combination of education and experience)
- Prior customer service experience is preferred ?
- Access to reliable transportation?
- Must be able to work shifts including nights, weekends and holidays dependent on events schedule?
- Stand and walk for four to six hours at a time?
- Ability to work independently and as part of a team
- Can communicate effectively in English, both verbally and in writing
- Must be comfortable multi-tasking and working in a fast paced environment
- Has ability to count money, make change accurately
- Ability to input data into a computer to record sales transactions
- Basic computer skills in typing, data entry, with Microsoft Office products and internet platforms